Forum Discussion

TheDaggan's avatar
3 years ago

Dual Entitlement: Playing on PS4 after purchasing PS5 digital version

I purchased Madden 24 on my PS5 (the dual entitlement version for both PS4 and PS5 access). However, I had to go back to college recently where my PS4 is located, and I cannot find how to download the Madden purchase. When I got to the PS store, Madden 24 does not show up under my purchases despite me having played the dual entitlement version on PS5.

According to this link (https://www.ea.com/games/madden-nfl/madden-nfl-24/dual-entitlement), I should be able to play the PS4 version. Specifically: "The digital version on either platform has Dual Entitlement and can be accessed on both platforms in the same console family, i.e. digital PS4/PS5 versions will provide both the PS4 and PS5 versions of the game". Additionally: "Once I upgrade can I go back to Playstation 4 or Xbox One? Yes, you’ll be able to play Madden NFL 24 on PlayStation 4 or Xbox One after taking advantage of the Dual Entitlement offer." 

I really do not want to have to repurchase the game for my PS4 when I was anticipating I could play the game at college after purchasing it for my PS5 at home.

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @TheDaggan 

    Reboot the console and retry.

    If the game is still not there, check to make sure 100% that you are using the same account as on the PS5.

    Thanks.

  • @EA_Barry 

    Thank you for responding. By 'rebooting' do you mean restarting (not wiping) the PS4? I tried that multiple times. I am certain the account is the same as well as I have only one Playstation and EASports account. 

    I reached out to playstation help already and they said to contact EA Sports as this is their product that states dual entitlement. 

About Madden NFL 24 Technical Issues & Bugs

Need support with tech. performance, or connectivity issues in Madden NFL 24? Join us here to discuss troubleshooting.3,416 PostsLatest Activity: 3 months ago