Dual Entitlement: Playing on PS4 after purchasing PS5 digital version
I purchased Madden 24 on my PS5 (the dual entitlement version for both PS4 and PS5 access). However, I had to go back to college recently where my PS4 is located, and I cannot find how to download the Madden purchase. When I got to the PS store, Madden 24 does not show up under my purchases despite me having played the dual entitlement version on PS5.
According to this link (https://www.ea.com/games/madden-nfl/madden-nfl-24/dual-entitlement), I should be able to play the PS4 version. Specifically: "The digital version on either platform has Dual Entitlement and can be accessed on both platforms in the same console family, i.e. digital PS4/PS5 versions will provide both the PS4 and PS5 versions of the game". Additionally: "Once I upgrade can I go back to Playstation 4 or Xbox One? Yes, you’ll be able to play Madden NFL 24 on PlayStation 4 or Xbox One after taking advantage of the Dual Entitlement offer."
I really do not want to have to repurchase the game for my PS4 when I was anticipating I could play the game at college after purchasing it for my PS5 at home.