Forum Discussion

TrainerMcG's avatar
2 years ago
Solved

EA anti chest crashing when try to load game

When trying to load the game I get a message of secure boot fail and then a crash report for EA anti cheat and have a crash dump .dmp file but it will not allow me to upload it to this question 

19 Replies

  • wspchase's avatar
    wspchase
    2 years ago

    Hello, 

    I'm also having this issue with BIOS/secure boot enabled. Are there any workarounds you or your team knows about to fix the secure boot issue?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @blinkangels @wspchase @4_2_0__GREENfn 

    I wanted to confirm this issue has continued to persist for you?

    If so can you try the following steps to verify Secure Boot shows as enabled:

    To confirm you have enabled Secure Boot:

    1. Open Powershell as admin
      1. Windows key -> type 'powershell' -> Run as Administrator
    2. In the window that comes up, type: Confirm-SecureBootUEFI

    If it shows as true and you keep running into issues with it crashing and going back to EA App, or if shows false try reenabling in your BIOS.

    Cheers!

  • 4_2_0__GREENfn's avatar
    4_2_0__GREENfn
    Seasoned Traveler
    2 years ago

    Says it’s been enabled. I’ve been running into this issue now for 5 days and it’s pathetic. Instead of giving everyone the fix for the issue they like to send us fixes that don’t work for us. The EA Anticheat is horrendous, it barely even loads let alone runs. Need an actual fix for this

  • Curtislw6's avatar
    Curtislw6
    2 years ago

    This was my initial issue days ago. Mine was already enabled but EA's junk wouldn't recognize it.  The fix for me was to disable it, shut down restart, re-enable it, shut down restart a few times until EA's anti-cheat decided to work. Good luck because this alone is just the first of countless issues you'll have to hurdle to even try and play. Good luck

  • 4_2_0__GREENfn's avatar
    4_2_0__GREENfn
    Seasoned Traveler
    2 years ago

    @Curtislw6I’ll give it another try but EA needs to figure their stuff out and actually listen to the community.

  • Curtislw6's avatar
    Curtislw6
    2 years ago

    No doubt regarding EA. I can tell you this regarding my issue...when I first encountered the problem, although secure boot was enabled, after I MB BIOS disabled/enabled it a few times and cycled computer on/off...when it finally did decide to work there is now a blue progress bar that comes up everytime on the white Anti-cheat box that was never there when it would not work. Might just be my experience though. Just my 2cents 🙂

  • 4_2_0__GREENfn's avatar
    4_2_0__GREENfn
    Seasoned Traveler
    2 years ago

    @Curtislw6My progress bar won’t load unless I’m opening the app off a fresh pc boot. But regardless it just crashes and brings me back to the EA App

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Madden Community, 

    Thanks to everyone so far who has taken the time to share their experience with Madden NFL 24 on PC. 

    Our team has worked to make some changes and has provided more information here:

    If you are still running into performance issues, check out the Thread below. If the recommended steps do not help please provide the requested information on that thread. 

    https://answers.ea.com/t5/General-Discussion-Updates-News/Madden-NFL-24-Launch-Update-On-PC-Performa...

    Thanks!

  • fazcreed's avatar
    fazcreed
    2 years ago

    I followed the directions and i tried to load up madden again and its still to the same thing

About Madden NFL 24 Technical Issues & Bugs

Need support with tech. performance, or connectivity issues in Madden NFL 24? Join us here to discuss troubleshooting.3,404 PostsLatest Activity: 3 months ago