Forum Discussion

2 years ago

madden 24 crashes on launch on pc

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) cc318a0a-dfc1-4e14-bdb3-c75652cee6ec
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 20/02/24
Summarize your bug when i go to launch the game using steam or ea app the game immediatly closes and gives crash report
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launch the game and it will crash immediately
What happens when the bug occurs? app crashes and displays a dialog saying " The app crashed unexpectedly"
What do you expect to see? the app not crashing and being able to play the game i purchased

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game has only worked for 2 hrs the first day i had it. I have run the app recovery tool, updated all my drivers, completely uninstalled the game and re-installed, even tried repairing windows mention in another post and nothing works

technical issues

16 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @HexLuck13

Thanks for letting us know what your running into with Madden 24.

when you have a moment can we try the following steps first?

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Repair or Install the VC++ files for your game (Guide here)

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode first then try again.
HexLuck13
2 years ago
i have tried all of those steps and still keeps crashing on start and under crash report it gives
FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown
Setkaf
2 years ago
let me know if you found a fix
EA_Illium
EA Staff (Retired)
2 years ago
Hi @HexLuck13, To confirm have you remove EA anticheat from your device? If not, can you confirm if you have secure boot enabled?
HexLuck13
2 years ago
no i never removed ea anticheat and secure boot is enabled. I closed the game out to go to work and when i got home it no longer worked and kept getting the same error and has already been a week and can't figure out what's going on with it
EA_Illium
EA Staff (Retired)
2 years ago
Hey @HexLuck13 @Setkaf

Would it be possible to get a DxDiag file and an EA app Error ID Number?

Cheers!
HexLuck13
2 years ago
ea app error number: e4b41ceb-3661-4e88-b688-76f366618222
DxDiag file.txt97 KB
EA_Illium
EA Staff (Retired)
2 years ago
Hi @HexLuck13 Would it be possible to try a new user or admin account and check if the same error occurs?
HexLuck13
2 years ago
i created a new user and attempted to launch the game and still got the same error message. I bought the game on steam if that helps and verified the files integrity and still nothing and can't refund it as already over 2hr mark just from trying to fix the problem.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @HexLuck13

Thanks for testing that, to confirm do you have a Riot Game (like Valorant, League of Legends, etc) or their Riot Vangaurd Anticheat installed on your device?