Madden 24 EA App stuck on "Preparing"

did you do any of the special strategies previously listed or no?

@duskdown Thanks...worked for me.  When I went to Steam, it recognized my EA Play membership.  I just had to press the play now button and the game started downloading.  Thanks EA!!!...for nothing lol smh

how did you link ea and steam?

Got in touch with ea through the chat and they couldn't do *. "you're the first person who reported this issue!" *, they just don't look at the forums apparently. What do these people get paid to do?

i don’t think u have to bro just go to steam and go to madden it should say join now but if u click out of that then go back to ea and try to download it then it should work. This worked for me but idk. None of the special strategies above did anything but feel free to try. 

You dont need to link it.  Steam should automatically see you EA play subscription

It was doing the same thing all day yesterday. It finally downloaded it and now it won’t launch says EA anti cheat is running. 

im with you , but even if we didnt purchase the game , we are still paying for a service that is not being provided . we were to get the 10 hrs trial 2 days ago and still stuck on preparing .

Uhhh so it doesn't appear to work like that for me. I have EA play through EA not steam. Would you happen to have EA play on steam and not EA desktop?

Hey Everyone.

Wanted to follow up on those who are not able to download the game due to the game being stuck in a "preparing" state. If you are still having an issue with the download itself being in this stuck state, please provide the following info below.

Game Purchases

EA Play Subscription

If you are having a separate issue with the game, I.E. Not launching, missing content, etc, please check the main threads Here and post your info on one of the threads you see.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag