Madden 25 Pre-order arrived on the wrong platform

Thank you for confirming this @satfreaktom264 . This is my understanding of how dual entitlement works and it seems to be spelled out in the FAQs and explained the same way in previous posts going all the way back to Madden 24.

I wanted to go ahead and add a link to a similar topic I created here where I am getting different answers. I have a post in detail about the inconsistency as well as another user showing proof they received the benefits on both versions in case you all wanted to follow that thread as well. Thanks. 

https://answers.ea.com/t5/General-Discussion/MUT-25-Preorder-Benefits-Went-to-PS4-instead-of-PS5/m-p/13972800#M1207

Adding to the chorus here, posted on a separate thread but the story is exactly the same.  Redeemed accidentally on ps4 version, realized it was ps4 version. Downloaded PS5 version, no rewards / benefits on PS5 version.  Same account on both. 

Hey @satfreaktom264 @dexcallahan (and everyone else!)

Few updates, first I've merged the two posts we were talking about together into one for everyone to see and get updates on. 

Second, In the former older thread I had originally misspoken about the rewards getting granted to both versions (ex. PS4 and PS5) and was under the understanding you should only get the pre-order content once. 

With Madden 24 we saw an issue where players would accidentally download the older version of Madden instead of the current gen version (ex. PS4 version instead of the PS5 version) which would cause rewards to get sent to the wrong version you might have wanted to start on. 

Currently, I've unsolved this post and am reaching out to the team to confirm. Once we have more information back I can update this post.

Thanks, everyone! 

@binkky1 I got really lucky yesterday with PS Support.

I chatted with the Playstation Support and they told me, they cannot help with transfering Madden Points or the Pre-Seller Bonuses. But in the end the solution was, that they canceled my pre-order and I got the refund of the Bundle and could buy it again. Since I already downloaded the PS5 Version, I could start the correct version of game and got all the Madden Points and Packs on the PS5 Version.

So I guess, that works and I would recommand to do this before the global release.

Sony told us because it was redeemed, there was no refunding anything redeemed, refused that as an option.

I accidentally opened the ps4 deluxe edition and got the content their. but when I downloaded ps5 version I did not get any of the rewards and my ultimate team was different. I just want my deluxe edition rewards on my ps5 version.

bought points on the ps4 version of madden 25 when i wanted to buy them for the madden 25 ps5 version. its the same account just want my points transferred to my ps5 version of the game its the same account and i also would like my pre order stuff to show up on the ps5 version as well. had like 72k points on the ps4 version and really would like them swapped to my ps5 version of the game.

Is there an update on this situation? I've had a similar problem where I pre-ordered Madden 25 Deluxe Edition on my PS5, but it auto-downloaded the PS4 version. When I launched whatever was autodownloaded, it looked weird, and then I realized I was on the wrong version. I deleted the PS4 version and installed the PS5 version manually, but by then, my madden points and presumably the other pre-order rewards had been sent to the PS4 version. Is there any solution to this? I play on my PS5, on the PS5 version, and intend to get the rewards on the PS5 version.

they dont care about their customers i spent over 900 dollars on the wrong version of the game first year on ps5 didnt know they would auto download a ps4 version of the game and now i cant get the points transferred over or refunded such a * way to help a customer that has supported the game for awhile. 72K points were not used but they refuse to help anyone. i just want the points on my ps5 version of the game.