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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 months ago

Re: MADDEN 25 PC WONT LOAD FOR A WEEK SO FAR

@joetruppa 

  1. Download and install all available Windows Updates
  2. Make sure your display is connected to your GPU and not the motherboard video output
  3. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
  4. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
  5. Check your machine meets the below requirements:

Minimum

  • OS

    Windows 10 - 64-Bit (Latest Update)

  • Processor(AMD)

    AMD Ryzen 5 1600

  • Processor(Intel)

    Intel Core i7-6700K (4-cores; 8-threads)

  • Memory

    10GB RAM

  • Graphics Card(AMD)

    AMD Radeon RX 570 4GB

  • Graphics Card(Nvidia)

    NVIDIA GeForce GTX 1050 Ti 4GB

  • Direct X

    DirectX 12 compatible video card (feature level 12_0)

  • Online Connection Requirements

    Broadband

  • Hard Drive Space

    65GB

Thanks.

9 Replies

  • joetruppa's avatar
    joetruppa
    8 months ago
    @EA_Barry all the above has been completed a week ago, this is not an effective response. This is not an individual issue, this group issue. My system is way about the minimum requirements needed too.
  • twentygototen's avatar
    twentygototen
    8 months ago

    There are lots of other people reporting this issue on other threads as well. Most of us completed all these steps with no luck. Many of us spent hours performing clean installs of Windows only to reinstall the EA (Cr)App and Madden only to experience the exact same issue. To suggest that we need Windows updates or that our systems that have been running the game for months without a problem don't meet the system requirements is completely disingenuous. I am surprised you didn't tell us to reboot.  How about someone acknowledges the issue? Tell us you are working on a fix? Let us know how you plan to reimburse us for the Madden points and season passes we purchased and now we can't use, or the EA Play Pro subscriptions we continue to pay for despite the fact we can't play the one EA game we play? I won't hold my breath. The one part of the system EA actually cares about - their ability to collect my money - is working just fine.

  • TTVissaenvy's avatar
    TTVissaenvy
    8 months ago

    this doesnt work and isnt working for anyone, fix your app or refund the hundreds its happening to

  • Minksuit's avatar
    Minksuit
    8 months ago

    Mine just started doing this yesterday smh no fix an I reset my pc smh! 

  • Hitharder22's avatar
    Hitharder22
    8 months ago

    he so right i been kick for 4 days i speent 2000 dollars on the game. i never had a problem til friday this isnt right

  • Hitharder22's avatar
    Hitharder22
    8 months ago
    @Minksuit there not fix i havent try. i reset i have unistall i clear cache i did a pc reset 3 times . i do have a 4090 with a 7950 x cpu so its not my hardware.i cant do anything else on my end. never had a problem with steam and ea before
  • vahali's avatar
    vahali
    8 months ago

    it has been 5 days for me now nothing has changed I have seen multiple YouTube tutorials I am starting to lose my mind. I have spend to much money on this game

  • RLane003's avatar
    RLane003
    8 months ago

    I just tried all of the steps that you provided and nothing has worked. I believer there was a bug in the new update for pc gaming.

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