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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Re: Unable to send H2H invites to friends

Hi @Ruffonez 

 

Would it be possible to get more information on this?

 

  • EA ID (PSN ID/Gamertag):
  • Which platform are you on?
  • Does this only happen in one game mode?
  • Please share any steps you've tried so far to resolve the issue:
  • If possible, share a Screenshot or Clip...

Cheers!

 

11 Replies

  • Ruffonez's avatar
    Ruffonez
    1 year ago
    • EA ID (PSN ID/Gamertag): Ruffonez
    • Which platform are you on? PS5
    • Does this only happen in one game mode? any time trying to send h2h game play with friends
    • Please share any steps you've tried so far to resolve the issue: 
    • If possible, share a Screenshot or Clip...
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hi @Ruffonez 

    Thanks for the additional info! Can we try a few steps first based on your platform and let us know if this continues?

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.

    Cheers!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @Ruffonez, Thanks for trying those steps. Do you remember when this first started? Where any changes made to your PS5 or EA accounts?

  • Ruffonez's avatar
    Ruffonez
    1 year ago

    It started probably about 2 weeks ago. When the game came out i was able to send invitations to friends. Now I can only accept them. No changes to my account were made - I've only played the game online .

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @Ruffonez, To check are you trying to play cross platform, or are your friends on the same platform?

  • Ruffonez's avatar
    Ruffonez
    1 year ago

    Same platform - PS5. This is extremely frustrating, we pay for the game and the ability to play online and its not working and there is no urgency to fix the issue. I'm about to give up on Madden 

  • Ruffonez's avatar
    Ruffonez
    1 year ago

    Is there anyone that can tell me why after I paid for this service it still not working - and there is no customer support ? thank for nothing!

  • Ruffonez's avatar
    Ruffonez
    1 year ago

    is there anyone who can help - paid for game and services and still not working and no customer support - thanks for nothing

  • Ruffonez's avatar
    Ruffonez
    1 year ago

    tried all of the suggestions still not working - can you call me to try and fix? 917-922-2986 - this is extremely frustrating 

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