Re: [Old Report] Servers cannot process your request at this time

@Madshr07 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

@SlapShotSal 

What is unusual about your issue is that you can't load into MUT at all. The others are getting this error after loading into MUT.

@Madshr07 

That's not something we can check. It seems that something is blocking your search. Take a look at the network settings on your PS4 and let me know what it says for the NAT. Also, as a test, try switching your connection to use a mobile hotspot. Then, restart MUT and see if you still get that error. Again, this is just a test and not meant to be a permanent solution if it works.

@Madshr07 

That's fine. You just don't want it to be Type 3. Did you also try using a mobile hotspot?

@Madshr07 

Try using alternate DNS settings using these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

@Madshr07 

Something else to try is changing everything in the below image. Swap out all of your jerseys to something else and change everything in the left side menu.

So the EA help with connection takes me to FC24, even after I pick Madden 25 and "I have connection issues", so it is showing I have no issues, but this is again FC24 and not Madden. Can you get me where I need to be with an advisor / tech support so I can get my case started?

@Madshr07 

It's working for most everyone so we need to figure out why it's not working for you. Possibly you're between updates so let's make sure your Madden 25 is current. Highlight Madden 25 and press the Options button on your controller. Then select 'Check for update'. 

Have you tried using a different PSN ID? That would help narrow this down to an account issue.

@SlapShotSal 

Don't pick the option for connection issues. You could try 'I need help loading my game' since you can't load into MUT.

Got the update yesterday. Was hoping that would fix problem, but did not.

Yes, I made a second PS and also EA account. Same issue.

Thanks, I will go to help and use the "can't load" option.

This is greatly frustrating. Nothing is letting me set up a ticket or go to chat. It keeps on taking me to the freaking connection test and that takes me to the same FC24 connection which it then says is fine.

@SlapShotSal 

Unfortunately, it appears that we don't have help available for connection issues with Madden so choosing that won't get you to an advisor. 

Are you able to try logging in on your account in a different location? I'm very sorry. I wish I had more to suggest, but unfortunately, you've got a unique issue that we're not aware of a resolution for right now.

Did you already factory reset your console? Have you tried deleting your gamertag off your console and adding it again? 

No, I have not moved the PS5 to a friend's house. Not sure when I will get the chance.

As for resetting console or deleting PSN ID, I think the delete gamertag is possible, but there is no way I'm resetting the PS5 to factory settings. I have too many games on the hard drives and don't want to reload them all.

I'll see if I can get a refund (that includes my pre-order for FC25 as I don't want to go through this again in a month) and just keep playing other games.

Edit*** Looks like resetting PS5 does not lose game with need to redownload.

@SlapShotSal 

You can restore the default settings without deleting games. This is done in Safe Mode. You can also try clearing the cache and rebuilding the database. Possibly, those will help.

Thank you. Appreciate the options. Maybe one of them will hit.

@SlapShotSal 

You're very welcome. Hopefully, that helps. Let me know how it goes.

@Madshr07 

I can't check that, but if you were banned, you'd receive an email and an in-game message saying so. Unfortunately, I don't know what else could be causing this. Did you make any changes to your privacy settings recently? Also, it would be good to check the IPv setting. I have seen issues with using IPv6. You'll need to google the instructions for finding that or contact your ISP. It's not displayed on PS4 like it is on Xbox.

@Madshr07 @SlapShotSal 

I have something else for you to try. Do you have access to an older Madden game? If so, load into it and see if you get asked for a verification code. If you do, enter that and then try Madden 25 again.

@Madshr07 

You mention having this issue also with H2H. Is that happening in MUT and quickplay?

Yes, will need to download, but I have access to Madden 24 and probably older.

Will let you know.

Yes, will need to download, but I have access to Madden 24 and probably older.