Hi everyone, We're looking into the more recent reports we've been seeing of errors when trying to play a game in Online H2H. We've locked the original thread about these errors to help us better keep track of the reports that have been coming in since last month's title update. If you're still getting errors since the 19th of November, please reply to this thread with the following details: Which platform are you playing on? What is your Xbox Gamertag, PSN ID, EA Account ID, Steam ID, or Nintendo ID? What is the error message you've been seeing? Roughly when did the errors start happening for you? Are you only getting the error with Online H2H, or is it happening with other game modes? This info will be helpful for us to continue looking into these errors. Thank you!

EA its been 3 months you said u fixed this issue and its still on going. every time i go to play h2h I'm stuck in season 1 and can not play because of some error that pops up every time. take some initiative and get this solved or just give people their refunds

There's a bug attached to the most recent roster update where we're repeatedly promoted to "download the latest roster" to start a game. I presume it's an issue with the coding in the roster file. Most likely with the hash not lining up with what's presumed to be the "current file". I'd suggest either releasing a new update file IMMEDIATELY where the hash lines up, but testing in a VM first. If not, the best change management step would should be to roll back the update completely (meaning everyone would just have to play with last week's roster) and just wait til next Wednesday (since Thursday is a holiday) to properly release a new one. I'm sure you're showing that game activity has greatly decreased since Thursday night and this is why. What CANNOT happen...is what's happening now...no acknowledgement of the issue and waiting til Monday to do anything about it. And going forward, properly testing these roster files in a VM prior to release.

All they (EA Sports) care about is money. Only way to get their attention is to stop paying and playing. And dispute your credit card charges for any recent purchases related to areas of the game not working.

Gamertag bricktamland, roster updates arent completing, each time i try to play says need new roster update. On xbox

Welcome to the club. it’s happening to everyone manEA says Ira not an issue when I spoke to tech or they won’t acknowledge it.The lazy mods on here have been simply ignoring us .

Forum Discussion

EA_Kent

Community Manager

1 month ago

Online H2H Errors

Hi everyone,

We're looking into the more recent reports we've been seeing of errors when trying to play a game in Online H2H. We've locked the original thread about these errors to help us better keep track of the reports that have been coming in since last month's title update.

If you're still getting errors since the 19th of November, please reply to this thread with the following details:

Which platform are you playing on?
What is your Xbox Gamertag, PSN ID, EA Account ID, Steam ID, or Nintendo ID?
What is the error message you've been seeing?
Roughly when did the errors start happening for you?
Are you only getting the error with Online H2H, or is it happening with other game modes?

This info will be helpful for us to continue looking into these errors.

Thank you!

112 Replies

Re11yReII
Rising Newcomer
2 months ago
I purchased Madden NFL 26 and played without problems initially. For the past few months, whenever they try to play Online Head-to-Head Seasons, they get the error message: “Our servers cannot process your request at this time. Please try again later.” The error occurs specifically when they press “Finish Event” for Season 1, which appears to be stuck and cannot be progressed. They have tried all common troubleshooting steps:

Uninstalling and reinstalling the game, Force-quitting the app on PS5, Unlinking and relinking their EA account …but the issue persists.
Pat1ots9
New Novice
2 months ago
EA its been 3 months you said u fixed this issue and its still on going. every time i go to play h2h I'm stuck in season 1 and can not play because of some error that pops up every time. take some initiative and get this solved or just give people their refunds