Hi everyone, We're looking into the more recent reports we've been seeing of errors when trying to play a game in Online H2H. We've locked the original thread about these errors to help us better keep track of the reports that have been coming in since last month's title update. If you're still getting errors since the 19th of November, please reply to this thread with the following details: Which platform are you playing on? What is your Xbox Gamertag, PSN ID, EA Account ID, Steam ID, or Nintendo ID? What is the error message you've been seeing? Roughly when did the errors start happening for you? Are you only getting the error with Online H2H, or is it happening with other game modes? This info will be helpful for us to continue looking into these errors. Thank you!

EA its been 3 months you said u fixed this issue and its still on going. every time i go to play h2h I'm stuck in season 1 and can not play because of some error that pops up every time. take some initiative and get this solved or just give people their refunds

Does anyone try to play with a friend h2h online and the game just errors out?

Online h2h suddenly stops working. Need help like everyone else; wassup EA? lol

There's a bug attached to the most recent roster update where we're repeatedly promoted to "download the latest roster" to start a game. I presume it's an issue with the coding in the roster file. Most likely with the hash not lining up with what's presumed to be the "current file". I'd suggest either releasing a new update file IMMEDIATELY where the hash lines up, but testing in a VM first. If not, the best change management step would should be to roll back the update completely (meaning everyone would just have to play with last week's roster) and just wait til next Wednesday (since Thursday is a holiday) to properly release a new one. I'm sure you're showing that game activity has greatly decreased since Thursday night and this is why. What CANNOT happen...is what's happening now...no acknowledgement of the issue and waiting til Monday to do anything about it. And going forward, properly testing these roster files in a VM prior to release.

All they (EA Sports) care about is money. Only way to get their attention is to stop paying and playing. And dispute your credit card charges for any recent purchases related to areas of the game not working.

Forum Discussion

EA_Kent

Community Manager

5 months ago

Online H2H Errors

Hi everyone,

We're looking into the more recent reports we've been seeing of errors when trying to play a game in Online H2H. We've locked the original thread about these errors to help us better keep track of the reports that have been coming in since last month's title update.

If you're still getting errors since the 19th of November, please reply to this thread with the following details:

Which platform are you playing on?
What is your Xbox Gamertag, PSN ID, EA Account ID, Steam ID, or Nintendo ID?
What is the error message you've been seeing?
Roughly when did the errors start happening for you?
Are you only getting the error with Online H2H, or is it happening with other game modes?

This info will be helpful for us to continue looking into these errors.

Thank you!

127 Replies

laioespi
Seasoned Newcomer
1 month ago
Could you fix it? Mines been broken for the last 2 months
TimUckfay
Seasoned Newcomer
1 month ago
Fix mines. It was custom playbook. Go to setting and change it to team playbook.
TimUckfay
Seasoned Newcomer
1 month ago
Change playbook in settings. My issue came from the playbook.
ddredmondii
New Novice
12 days ago
Xbox series X
gamertag: Tarminbacelo
No error message displayed. More info below.
Error started roughly 1-2 months ago.
Error occurs in online h2h (quick play), as well as connected franchise mode — specifically player vs player games within the franchise mode. I do not play any other online game mode, but believe the same issue occurs.
For lack of error-type identification, the error experienced goes as follows:
online matchmaking initiated/lobby is created; both parties are able to join the lobby; h2h/cfm game is initiated; game begins loading in, where im in the loading screen longer than normal; upon exiting loading screen, I am put back at the online h2h/franchise menu [right before being ejected to the menu, sometimes I am shown what seems like the first frame of the initiated game as if I successfully loaded, but immediately sent to the menu after showing that first frame].

Further inisight, friends who don’t have this issue experience the same thing (as listed above) only when trying to play me specifically in any of the online modes.
4ba7718dec59956f
Rising Novice
10 days ago
Dear Kent,

Ever since last year I have been unable to play a friend H2H with our saved depth chart. This was always a feature on previous Madden versions, but ever since last year now we are unable to play friends online without having to readjust our depth chart lineups after the H2H game has started. Its annoying to have to keep reordering our roster after the game has started whenever playing a friend. I don't know why this change was made but would really appreciated it if you guys could fix this. Thanks.
ddredmondii
New Novice
10 days ago
lifesaver
ddredmondii
New Novice
10 days ago
lifesaver