Hey aarongriffin29,
If you're running into situations where the game isn't working the way it should, please feel free to use the bug report boards to let us know. Those details can help investigate and prevent things like this from happening in the future, so thanks for anything you're able to pass along.
Any refunds will depend on where and when the game was purchased, but if that was picked up through us you can follow these steps to start the refund process. If that was through the Xbox store, it'd instead be best to get in touch with Xbox support to see what options they may have available.