EA ERROR unable to process content at this time

Question

So here’s my problem when I load up madden 26 on my ps5 primary account I get an error message saying “ we are unable to process your content at this time “ I’ve tried every trouble shoot strategy on EA help website and EA Forums then I turned to AI for help and walked through 30 plus different ways to trouble shoot this issue at the end the AI told me my only option was to contact ea and have them do a cloud wipe for madden on my ps5 from EA’s end my PlayStation ID is - guilt-cx I hope yall will be able to resolve this for me as this is extremely frustrating as I’ve spent quite a lot of time and money on this game and have not had access to it for weeks&nbsp;

frankstars89 · Answer

&nbsp;I’m having the exact same issue.For over 2 weeks, my primary PS5 account gets “Unable to process your content at this time” when loading Madden 26. I can’t access any game modes, and the same error occurs on the Companion App, confirming this is account-specific and server-side, not a console or network issue.I’ve completed all troubleshooting (reinstall, cache rebuild, network changes, different internet, etc.). A different EA account works on the same PS5, so the console is not the problem.EA Support has acknowledged this and escalated my case, but there’s been no resolution yet. This appears to require a backend / cloud-side fix (account reinitialisation).EA Case #: 234728507PS5 ID: marcesco8993Adding this here for visibility, as being locked out of a paid game for weeks is extremely frustrating.Sorry adding a few community managers as hoping we can be acknowledged and it fixed soon pleaseEA_Hux​&nbsp;EA_Edu​&nbsp;EA_Mio​&nbsp;EA_Kat​&nbsp;

Forum Discussion

EA ERROR unable to process content at this time

1 Reply

Featured Places

Madden NFL 26 Technical Issues

Recent Discussions

Error

Superstar combine bug

Madden 26 Jordan’s Quest in SuperStar mode

"Our servers cannot process your request at this time"

Friend H2H Issue