Event Pass not tracking for h2h or cpu rewards

for madden nfl 26, there is event passes, none of my games track on there. due to that, ive been unable to retrieve player rewards ive earned through winning games. I am owed SB event tokens, CPU event players for the last 2 releases. Ive gone 2 weeks without able to claim them cause my GAMES DO NOT TRACK.  ive tried everything, and no matter what the event pass is not tracking games.