I want to finish my franchise and play Madden 20 but it will not load. I’ve tried uninstalling and installing twice and it still doesn’t work. I’m not interested in upgrading my Madden. I bought this game and it should work.

This is unacceptable. I can understand if this was a game i had access to through EA Access, but this is a game that i bought for full price and expect to have access to it in perpetuity. It’s been a full week that I’ve tried to fix this issue and nothing works. It HAS to be something on EA’s side. There needs to be some sort of compensation for this downtime. Hell, just give me a code for Madden NFL 23 at this point - it’ll be in Access sooner rather than later.

Xbox series X and no I do not get error code. The loading bar goes up to Showtime then stops

@EA_Solaire Hello. This didn’t fix it. The game still froze at “Showtime.” Please help us. So many of us spent countless hours creating custom rosters. Now they’re unusable. Very frustrating. Thanks.

I have this issue as well. I have tried uninstalling and reinstalling, moving it from external to internal, deleting saves, everything and nothing will work.

Madden 20 not loading | EA Forums

29 Replies

EA_Solaire
Community Manager
3 years ago
Hi @bmf078,

Can you tell me what platform you're playing on, and if you're getting a specific error code, or error message when you try to launch Madden please?
bmf078
3 years ago
Xbox series X and no I do not get error code. The loading bar goes up to Showtime then stops
exzzalt
3 years ago
I’ve been having the same problem as you. The only thing that has worked (sometimes) is changing my DNS settings to 8.8.8.8 primary and 8.8.4.4 secondary. Hope this works for you!
EA_Solaire
Community Manager
3 years ago
@bmf078

Give the following steps a try please:

Open up your Xbox Settings, then go to Network Settings. From there go to Advanced Options and select the option to clear the Alternate MAC Address. The Xbox will restart after that.

If this doesn't clear the issue up, be sure to let me know.
T2HD
Seasoned Veteran
3 years ago
I sign out of my gamer tag account before it reaches the “Showtime” loading screen and it loads fully. Then I log back in once the game gets to the main menu via the RT. I’ve tried everything else and it hasn’t worked. Including uninstalling and reinstalling and moving from the external to the internal. Very frustrating. Never used to do this and I didn’t change anything.
bmf078
3 years ago
That did not work
T2HD
Seasoned Veteran
3 years ago
@bmf078 It only works for me if I sign out when the loading screen (little green progress bar) starts. If you wait until "Showtime" appears it won't work.
bmf078
3 years ago
I tried clearing MAC address and it did not work either
T2HD
Seasoned Veteran
3 years ago
@bmf078 Oh man bummer. Sorry to hear that. I tried everything recommended by this forum and other websites and the only thing that worked was signing out of my gamertag during the loading bar and letting the game load. It's tricky though. Give it several tries at various times of the loading bar. That's the only thing that has worked. Very frustrating! This just started for me about two days ago. It's been fine since I bought the game otherwise. I didn't change anything on my end. What did EA change? I have the issue on my XBOX One and my XBOX Series X. Ridiculous.
T2HD
Seasoned Veteran
3 years ago
@EA_Solaire Hello. This didn’t fix it. The game still froze at “Showtime.” Please help us. So many of us spent countless hours creating custom rosters. Now they’re unusable. Very frustrating. Thanks.