Madden 22 Franchise mode crash

Hi, @tiwinih 

Does this happen when you turn on your PS5 or are you opening up the game after it's been running for a while? 

Same, decided it give the game another go from launch but obviously doesn’t want me to. I’m on series x

@mfw2killa  @spartan_elite140 

Did you both happen to change your Gamertag names in the last year?

@EA_Blueberry Nope, haven’t changed mine for many a year. I’m unable to move past selecting where to start the season. Soon as I press pre season it boots me completely off madden and I have to boot the game up again. 

No sir

@spartan_elite140  @mfw2killa 

Okay thanks for confirming. 

So we are definitely aware of some crashing and saves not loading for Franchise but when players generally experience an issue where the game crashes or dashboards them right away when they play the game or navigating menus it tends to be corrupted files, software update, or hardware issue.

Are you using an external hard drive for your console (regardless if it's for Madden) or have any devices plugged into the console at the moment? 

Can you let me know what steps you've tried on your end to fix it? Reinstalls, factory resets, etc?

I have done every step ea asked a good 5 times. Reinstalled,  delete everything including files. Nothing hooked up to series x. As the game plays, things like animation get longer toward the end of the game. If you have a penalty,  it might take 5 or so seconds to find out what penalty.  Other than that, game plays great until you hit finish after the game. Goes into permanent load screen. Have to force quit. Dosent save your game.

Did every reset option even signed out gamer tag stuff. 

@mfw2killa 

You have your console plugged into the wall and not a surge protector, right?

Can you try and delete the local and cloud saved game data? This will delete your offline saves and personal settings. Your MUT progress will remain saved to our servers.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Clear the saved game data:

1. Open the Settings menu at the top of the dashboard.
2. Select Storage, then select System Storage.
3. Select Saved Data.
4. Choose a game to access the game's saved data.
5. Press the Options button and select Delete.