Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached.. 

---

@sumatai wrote:

This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached.. 

---

@sumatai 

Thank you for the picture. Just a couple questions here that I can help relay to the team.

When you select it I assume there is nothing to install, correct?

Also, it shows you are on the internal drive. Do you happen to have an external hard drive attached to the console? 

Correct, it says “no dload needed” I’m assuming because it’s content delivered in game.

on the drive, no, no external.

I'm in the same boat. I'm on PS5 and my ID is SirPhin.  Multiple cases opened with support and they are useless.  They just say the are aware of the situation and to keep an eye on social media.  Yet there has not been any acknowledgement on socials that there even is an issue.  I'm losing the value in this pack every hour.  I've power cycled multiple times.  Played solo's, H2H etc. trying to trigger that pack to no avail. 

Please help.

---

@zacherry9 wrote:

I have preordered madden 23 all madden edition through madden 22 ad and I haven’t received my 99 ovr fantasy pack like advertised

---

If anyone here pre-ordered the All Madden Loyalty Edition and has yet received the 99 OVR Fantasy pack:

DIRECT MESSAGE me here on the forums the following:

• Gamertag/PSN ID/Origin ID
• Platform you play on (If you are on PS5 and and loaded up the game on the Gen 4 version please mention this)
• Image/screenshot of your pre-order. Please see here for information on what is a valid proof of purchase

Thank you for the help!

Just sent DM as well  Thanks!

I am having this issue too 

Got the DM's from those that sent the info I requested, thank you for the help! Passed those along to our teams here to take a look at them to determine what is causing this.