I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22
*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
@SirPhin wrote:For what its worth I just looked at my open cases and saw they had closed my ticket. I opened a chat session asking why they would close it without some sort of resolution. I never got an adequate answer on that. However, the tech granted me my pack and had it within about 10 min.
Happy but not happy....
Just tried the ticket option a 2nd time, got the same copy and paste answer of "we are aware" "working diligently" "just a little more patience". I said no, made him aware that this was a word for word script based response I received a week ago and that I was aware more than a few people had the issue corrected individually via tickets. I asked for a manager/supervisor, he refused and ended the session. What planet am I on???
Hi I preordered on pc and haven’t gotten it my username is AIM_BTW
i didn’t get my 99 ovr loyalty pack but i preordered madden 23
I've opened 2 tickets, gone through chat multiple times, tried EA help via Twitter... twice, and well, here. Each time, i've received nothing but outsourced "overseas" customer reps that do nothing but butcher every attempt at baseline communication skills, it's embarrassing at this point. They do nothing but talk in circles and literally get their responses from a script as the sentences are identical each time. I mean, I can fall down the stairs multiple times, but i'm not going to hit my head on the 6th step every time. Come on boys, if you are going to suck at least provide some variety, shows effort.
Honestly though, I have NEVER encountered a company or business that when requesting to speak to a supervisor, I was told no and that the the customer service rep was ending the session. I don't understand how they can get away with practices like that. And Shivam, if you're out there, no, I did not have a great rest of my day.
Is there an update on this issue?
