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- @EA_Blueberry I also purchased the pre-order of madden 23 and madden 23 All Madden Edition and i didn’t seem to get my pro fantasy 99s as i promised to have gotten
@EA_Blueberry wrote:Hey, Madden Community.
Thank you for pre-ordering Madden NFL 23 via in-game for the loyalty offer.
Our Madden and Support teams are investigating the reports of players not receiving the 99 OVR Player Pack in Madden 22 after pre-ordering Madden NFL 23. At this time we are not able to grant this content to accounts while our teams continue to investigate the authenticity and root cause of these reports. Please continue to hang tight while we work to identify the cause and seek a solution around this issue.
Thank you to everyone so far that has been posting their information to help aid our teams here at EA. We appreciate your patience and will update you all as soon as possible when we find out more details.
EDIT: TEMPORARILY SOLVING POST FOR VISIBILITY SO PLAYERS CAN SEE THE REPLY ON THIS POSTUPDATE (6/6):
If anyone here pre-ordered the All Madden Loyalty Edition and has yet received the 99 OVR Fantasy pack:DIRECT MESSAGE me here on the forums the following:Gamertag/PSN ID/Origin IDPlatform you play on (If you are on PS5 and and loaded up the game on the Gen 4 version please mention this)Image/screenshot of your pre-order. Please see here for information on what is a valid proof of purchase
Thank you for the help!*UPDATE 6/7*
We are good on those right now as the team has what they need for the investigation. We'll have more information on the way on how we will have this resolved for our players.
Thank you for your patience and stay tuned for more to come.Last update was 6/7, this week marks the final content release for Madden 22. The Madden 22 bonus content for 23 preorders is now a huge L. Please update with appropriate compensation.
- @EA_Blueberry I was just on a chat with an ea support tech and gave him all the information required proof of purchase with dates and everything and he would not accept them. I am quite angry as I spent the last hour getting the info he asked for only for him to tell me it was not enough
Hello, I sent screen shots of proof of purchase including date pre ordered my email and gamertag in screenshots to an ea support tech and was told because they were screen shots off of my mobile phone ( my only access to internet) they would not accept them. I'm not sure how to provide more proof that I pre ordered the bundle.
Hey barry i never got preorder pack to my name is sweatyking15787 pls help me get my pack pls i need it for my team pls
- @Drifterguy1823 me to i pre ordered i never got my pack and paid 90 $
I still don't have my free 99 pack either on XSX and have not seen any updates on twitter about this. Can you guys please address the issue??
- EA_Solaire4 years ago
Community Manager
Hey all,
This issue is now resolved- please see the accepted solution for latest information.
I provided all of the requested information to Sunita in live support and they still refused to issue the preorder pack. Sunita claimed my proof of screenshots didn't match when they 100% did. I asked what didn't match and Sunita refused to tell me and closed the support chat. I have the full transcript to share. How can ea support me on this and issue the pack?
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