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Ivanator112's avatar
3 years ago
Solved

Purchased madden 23 all madden edition but only got the standard edition

I purchased the all madden edition of madden 23 on July 22nd and all I got was the standard edition. I didn’t get any of the perks for the current madden 22. I looked at my purchase history and I see that I was charged for the all madden version

  • EA_Kent's avatar
    EA_Kent
    3 years ago

    @Ivanator112 

    Thanks! Apologies for the delayed reply on this. 

    I'd recommend getting in touch with the Xbox Support team when you've got the chance so they can take a look at the purchase. For more info on how you can reach them check out the Xbox Support website

7 Replies

  • I selected the pre order advertisement from the madden 22 Home Screen, that directed me to the Microsoft store via my Xbox one.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Ivanator112 

    Thanks! Apologies for the delayed reply on this. 

    I'd recommend getting in touch with the Xbox Support team when you've got the chance so they can take a look at the purchase. For more info on how you can reach them check out the Xbox Support website

  • What makes you think EA gives a sheet about your issue? This is a lazy and greedy publisher who is as slimey as a company can get. They'll take your money and not think twice about it. I bought that trash Battlefield 2042 played for a few hours hated it but wanted to give it a chance. Ended up with 10 hours of gameplay the first week it was out. Finally had enough and couldn't do it any longer and aske for a refund. EA: Go F@ c k yourself, was their reply. $70 down the toilet, haven't touched the game since. They stole $70 and told me to go scratch. There isn't a decent bone in a single employees body at EA.

  • I have the same issue. Bought the all madden edition but only the standard edition downloaded. What do I do? It was purchased from the PlayStation network. 

  • Apple17th's avatar
    Apple17th
    3 years ago

    I’m having the same issue. I contacted PlayStation. Butt Hole #1 told me to restore my license. That didn’t work. Butt Hole # 2 told me to go to the game and download the content. That didn’t work either. So I paid for the all Madden and all I can download is the standard. It now says unavailable. Well duhhh I already brought it. I took screen shots of the transaction but when I go to install the game in the app I get this

  • EA is apologizing but that’s not helping the issue. 100.00 is a lot of money to not get what you pay for. There has to be a fix for this. 

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