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Jcopp34's avatar
Jcopp34
6 years ago

QB1 audio issues

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Jcopp34
Date/time issue occurred Any day you load QB1
What type of issue do you have? Audio Problems
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load most recent QB1
What happens when the bug occurs? Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
What do you expect to see? In game music and sound effect continues to work after loading QB1
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Jcopp34
Date/time issue occurred Any day you load QB1
What type of issue do you have? Audio Problems
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load most recent QB1
What happens when the bug occurs? Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
What do you expect to see? In game music and sound effect continues to work after loading QB1
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

13 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, @Jcopp34 

    Is the sound coming through your T.V. or do you use a headset? Does this happen when you start a new Face of the Franchise? (This way we can identify if it's related to that save file)

    Have you tried a power cycle with your console yet to see if that would clear this up? We haven't seen too many reports around this so hopefully it's a small tech hiccup that can be fixed after a power cycle.

    Power Cycle

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.
  • Jcopp34's avatar
    Jcopp34
    6 years ago

    Audio is coming from my tv. It happens when loading most recent qb1. I don’t remember if it happened the very first time. I play it almost every night and it happens  every time. So the PlayStation is off most of the day and then load up qb1 and no audio. So I think a power cycle isn’t the trick. I will definitely load it up tonight and try it anyways tho

  • Jcopp34's avatar
    Jcopp34
    6 years ago
    @EA_Blueberry Not sure what you want me to do with the system settings. That page just tells you about the audio settings. I did find another thing about the bug. If you load up the most recent qb1 the music goes out but if you don’t load anything up and back out to the main menu the game music will remain off until you load all the way into a game or mini game. Only way I’ve found to get music back is going into a game or loading training session in qb1
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Jcopp34 

    Thank you for the report we'll get this tracked down! Strange it's only happening to Madden and this could be a longshot, but have you tried re-inserting the cables for the PS4 into the TV in the event one could be slightly loose? 

  • Jcopp34's avatar
    Jcopp34
    6 years ago
    @EA_Blueberry I made sure all cords and wires are tightly in system and tv. Still happening. I don’t want to but should I delete the game file from the ps4 and re download it?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Jcopp34 

    Re-downloading the game can very well fix it. Always a possibility of corrupted files when there are audio or in-game errors. I know it's not ideal, but if that path wasn't taken yet and it's severely disrupting your enjoyment of the game I say go for it.

    You may want to reboot your network first though so a fresh link to the EA servers and Sony servers are refreshed.

    Reboot the Network

    1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

    Restoring the license on the PS4 can help fix game issues too. Here is how to do that.

  • Jcopp34's avatar
    Jcopp34
    6 years ago
    @EA_Blueberry I deleted and re downloaded the game but still same result. Pretty sure this is gonna be some sort of audio glitch

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