Re: Keep losing connection to ea servers randomly

@EA_AljoI’m on ps5

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I’ve actually done that multiple times to be sure and no solution 

@EA_AljoI’ve actually done that numerous times with no solution

@Realdre24 

Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

@Realdre24 

Are you using one of those modem/router combo units supplied by your ISP? If so, they aren't really the best for gaming. Regardless, they should at least work well enough, but you might want to do some research on your router model to see if there's some help for disconnecting frequently.

You should check the router to make sure the firmware is up to date. Also, see if the ethernet cable has any damage. It should be at least a Cat6 cable as well. 

In your router settings, UPnP should be enabled. Also, if QoS (Quality of Service) is available on your router, enable it and set your PS5 to have priority.

@Realdre24 

That's good. The equipment ISPs supply can be troublesome. How about those other settings? Did you check those as well as the firmware?

@Realdre24 

Have you talked to your ISP to see if they're noticing any issues with your connection?

@Realdre24 

Madden is the only game you disconnect from?

@Realdre24 

MLB isn't one of our games. If you're losing connection to that as well, this points to either an issue with your equipment or your ISP.