When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble
We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
I have had the same PSN Account since i first bought my PS4, Ive played Madden games and Apex and my last EA game was Madden '19, now that I've bought Madden '21 I cant sign in and it says that its invalid and is ineligible, but ive been using the same account. I dont know what email it is but its definitely not an email that I'm using so someone must've hacked and changed everything as I have no other emails besides the ones that I have access to. I had to make an EA Account using the same email that I'd previously used yet it let me do it as if ive never had an EA Account with that email address. Can someone help me out because I've basically wasted my money so far 🤷🏻♂️
Community ManagerHello, @Dandyman100000.
Please contact an advisor here. They will need to go through the account recovery process with you. Thanks!
where do you find settings and live content? within playstation?
Says invalid account but I never had an account before can yu please help?
Same here. Very disappointing that I can play any mode beside franchise offline. I honestly can’t believe I paid for this game. I can’t see how they have so many issues.
"Speak to @EAHelp on Twitter"
They are making me go around in circles with the same stuff.
"Speak to Live Chat"
Have done for the past 2 days and I'm also going in circles with the same stuff.
"Call us"
No because I am not being charged however much it'll be to go around in circles with the same stuff. Each time I went through Live Chat ive been talking for 2-3 hours. I dont even want to think what I'll be charged if I rang.
"Request a call back"
Tried that and I'm still waiting...
