Unacceptable assistance from EA Help

I pretty much have the same problem, after the season 2 update nothing was tracking ( if correct was on that tuesday) on any of the passes. Then last monday i thought they had gotten everything working in the competitive pass atleast and saturday noticed the repeatable win game in solo battles wasn't repeatable. Which i know that i missed out on atleast 30 points and was 20 points short of getting the 90 hooker. I have posted multiple times about the dailys in the field pass and most feared pass not counting and not giving coin pack only for those post to go into a solved post ( when it is still not completely solved ). 

The 90 OVR Malik Hooker needs to be issued to the affected accounts. I don't care about the card being rare or unique, I don't want other people not to have it. Players tried to earn it and were told to be patient for a week past the issue's affect. I'll accept all the miscellaneous rewards not being issued, just add back the three or four days of daily objective progression so we don't fall behind and issue the Malik Hooker to accounts over 30CP in the last competitive field pass. Looks low to say 30 but how many of you stopped playing or never started because of the tracking issues? 30 shows you attempted to work on the competitive pass beyond the two 10CP sets, and should be sufficient evidence that the account was affected by these issues. I refuse to play for the next month against Malik Hooker cards knowing EA made it impossible for me to earn the same card.

Additional thought: Imagine this was Dave Casper. Would you be okay playing this whole season against Dave Casper knowing you earned the card and can't use it?

Fell 19 short of Hooker card.  So upsetting.

A Community Moderator edited the title of my post, changing the title from "Unacceptable" to "Unhappy with." I changed it back and messaged the Moderator, who has yet to read my message. This Moderator has been active on these forums for the last several hours. I am asking you to engage with this post rather than filter my wording.

And here we are, a day later, still no interaction with EA outside of one Community Manager who felt the need to edit the title of my post but not engage with it otherwise.

There should never be a reason for a community manager to change your words. If they find a problem they should remove them or delete the post. It’s unethical and anyone caught doing it should be fired.

Hey @piratelord9, 

Thanks for taking a moment to share your experience with Madden 23 and with our support. 

To confirm the team is aware of and investigating a few issues with MUT and Field Pass. We just had an update on this in our Good Morning Madden stream, you can check out the highlights here. 

If you are running into one of those issues, which based on your post above you should be. You can add your information to one of those threads. This allows us to more easily gather information and share it with the team. 

I agree with Dxdegenerate.  As well as the Malik Hooker card.  The level 11 aka pack choice I am not being given.  Last season the what was it the 87 campus hero I did not receive.

I know that it is possible to provide these.  Is there a reason this is not being done proactively?  Is there a reason this is not being done in reaction to those of us that have reported the issue?  I have spoken to help multiple times and the issue is never addressed.   

I thank you for your response and have kept myself updated on the information released by EA, frustrating as it is to have to go to so many different outlets to get information. I believe this is why I so consistently get mixed information when I do consult them. However, this is not about access to posted information: it is about the lack of access to Support. I know you can't speak to individual experiences using the EA Help options, but I must insist on further assistance with this situation:

I wasted a week trying to get in contact with EA Support, which was down, and when I was finally able to contact EA, I was passed between nearly a dozen Support Agents, either due to continued technical difficulties (admitted to be on the fault of EA) or their repeated assurance that 'time will fix it.' When I finally felt only a Supervisor could help me (when two support agents gave me conflicting information: are they making up answers because they don't know, or intentionally lying?), I was told by two separate agents that ONE Supervisor had declined my request five times, the agent finally admitting to me that they were told by the Supervisor not to ask the sixth time. I consider that six refusals.

That is beyond unacceptable treatment. Without even the courtesy to speak with me, I was dismissed and disconnected from the call. I made no uncouth statements, I did not swear, I made it clear I was not upset with the agent.

"It is impossible to connect you to a Supervisor...because he said no," takes away any confidence I still had in EA Help.

I'd hate to meet the person who has had such a terrible experience with their game that the Supervisor finally deems it necessary to connect to the call, if the bar they've just set is to remain.

I have played no Madden NFL 23 since this issue with EA Help. We are now a week into the NEXT Competitive Field Pass. I demand further contact on this issue.