Madden Academy issues

I have customer support about the fact I have created or added traits and it still says I have yet to do o.  I explained at 1 every starter had traits assigned to them and they admit there is a glitch and they refuse to issue a ticket.  They told me I had to create a message here to get help. Isn’t that what Customer Support does?

ALSO, on a side note, HOW and why would one use 2.5 gb. Of data in less than 2 weeks?