Re: Incorrect Reward for Genesis 5x Brady or Mahomes cards

@imt6y 

I do not have any updates as of right now. I was last notified they are aware of it and investigating it. Because many players could be impacted they could be looking into a development side fix which could automatically grant it once the fix it put into place. I will be off shortly for the weekend and will hunt down more info for you when I return Monday. 

I was unaware of this issue and cashed in my 12 tokens only to get a rare OT instead of the choice of 5x Mahomes or Brady.  Was really hoping to rank up Mahomes. Please help

@EA_Blueberry no hating or demands, just wondering if there is any hope of resolution or timeline? I'm going on several weeks now and do have other paths now to use other resources to get the needed Mahomes shards. Just wondering if I need to spend them or if I should hold off. 

On a different note, hope the "EA powers that be" know that this year, with the emphasis on MC and purchasing MC on needed resources, when a reward is "bugged"  like this the sensitivity and importance to some may be heightened (and then perhaps more ethically important for EA to fix) since it's more likely one spent real $$ and not just "fake" resources earned in game. Spending real money to get the wrong rewards is problematic on many levels obviously. Thanks for your work on this!

@artofwhat 

This was raised up to the team and I unfortunately don't have any updates to share on a timeline or resolution at this moment. It is still being investigated and in cases where players received the incorrect content it could take longer to investigate to determine the amount of accounts impacted by it. In these circumstances, it's possible they will be able to fix it on their end and automatically send out the correct rewards, or they may need those impacted to contact our Support for the correct item. Currently awaiting word on how this is going to be approached and once we find out we'll update you all here ASAP. Thank you for hanging in there, I understand it's tough. We'll make sure you get your correct rewards.

@artofwhat  @imt6y  @GBear66  @AnnexDeviltry  @lkbroach 

The Community Manager said they're working on a make-good on today's stream.

tk_p asked in chat "do you know when you will have the make good out and the 5x cards?"

This is great, but I now was told by other players this pack was changed in game to only a single random rare. I sure hope we get compensated with at least the 5x Brady or 5x Mahomes select pack if not more for the lost opportunity time. 

Hey, everyone.

The team put in a fix and it should now be working correctly. Thank you for hanging in there with us. I know it's tough to be patient when certain sets can help get you towards the next level in this game with the variety of areas you need to improve on. We can't thank you enough for providing us the details we needed to forward it over to the team to help speed up action on this.

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@GBear66 wrote:

 I sure hope we get compensated with at least the 5x Brady or 5x Mahomes select pack if not more for the lost opportunity time. 

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No word on compensation yet, but we'll update you here on this post when we find out if any make-goods will come later. 

It would be wrong for EA if they don't give us the advertised 5x Mahomes or Brady select pack. The fact that it is taking this long makes it seem like they don't want to give that to us especially since that pack has now changed to a just a regular rare card. I hope EA does the right thing here.

@TK_PoweredWell it seems that either fixing the pack is not an option or finding who purchased it and sending a make good is not an option. Either way they opted to simply change the pack to a single rare so everyone gets/ has the opportunity to get the same item. So with that information sending a make good to only those who bought the pack already would prejudice those who haven't since they are unable to fix the pack or in scenario 2 if they fix the pack but can't send a make good would prejudice those who already bought it. So if you want the pack the only way they can give it to you and be fair to all players is to give it to everyone. Ideally they would fix the trade and send a make good to those who already bought it but that doesn't appear to be an option. So do you want the pack or not?

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@drtydozen13 wrote:
@TK_Powered Doesn't look they are going to. Their "fix" was to just change the pack description to what was actually being given. If they can't fix the pack and send a make good to everyone who already completed the trade they should just send the 5x select pack out to everyone, that would be a good customer service move..... I'm not holding my breath.....

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From my understanding the rewards being given were correct and the pack description was actually wrong, so they updated it. I can see how that is not fair from a player's perspective because they were convinced it was a different reward. As soon as I find out what the team is planning to do for those affected prior to the change we'll update the thread here. 

Anytime that has been the case in the past EA always honored what was written (I also believe that is required by iOS apps). A single random rare for the effort to get those 12 tokens (really like 27 as 15 are required to have been spent to event get the tier 3 rewards) isn't even close to normal value in the game and those who got there should be compensated with what was written. It is not the players fault that EA didn't test or proof read their trades so they need to live up to what they advertised. 

@GBear66 

Make-good is coming. The Community Manager acknowledged it here on the stream. Timestamped it for you. 

@EA_Blueberry thanks I missed the first part of stream today so didn't see that.  Hopefully they can actually get these sent out this week or I'm going to have to change my strategy around over which QB to stick with.

@EA_BlueberrySo are they fixing the trade too? So that anyone who hasn't completed it yet can get the same reward? Or are some players still going to be stuck spending 12 keys! on a single rare?

So I guess we have to wait another week for this make good. I think there should be another make good for the delayed make good 😉. It has been almost a month since this issue was reported to the GC's.

@EA_Blueberry @imt6y the trade still says 1x rare, so I'm gonna get screwed over when do that trade? Great make good....