Forum Discussion

KingPhilip128's avatar
KingPhilip128
6 years ago

Cannot connect to the Cerberus Network (Technically EA's servers)

Just to join in on the tide of questions since it seems nobody has seen their searches through so I can use them, I'm having issues connecting to the Cerberus Network for the purposes of redeeming and enabling DLC.

I play PC, Windows 10.

After logging in, if I attempt to put in my Cerberus network key, it just says it cant' connect to EA's servers. That's it. I haven't gotten far enough to have any other issues with the redeeming process. I use private wifi, it should be cleared to use my networks and I don't have any super aggressive firewalls on or some such. I've purchased the game through Steam so I don't have the luxury of Origin's integrated tools for trying to fix this.

23 Replies

Show More
  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @dejavu64541 

    OK, first, enable 2 Factor authentication again, it will not make any difference.

    You password is not longer than 16 characters?

    Your E-Mail is not containing any spacial characters except the @?

    Are you on a private or a public (University) network?

    Make sure this ports are open at your router:


    Origin Ports

    TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

    UDP: 1024-1124; 18000; 29900


    ME2 Port

    TCP 42100

    TCP Port Range 15200-15300

    TCP Port Range 9945-9994

    TCP 80

  • dejavu64541's avatar
    dejavu64541
    5 years ago
    @holger1405 Password is not longer than 16 characters. Email does not contain special characters. I'm at home, not using university network. All the required ports are open.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,175 PostsLatest Activity: 5 hours ago