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4768427c40ada743's avatar
4768427c40ada743
Rising Newcomer
9 days ago

Can't load Mass Effect Legendary Edition on Steam

As the title. Bought it a while ago, but just went to play it for the first time today, and couldn't get it to load at all. It's through Steam, and I'm running Windows 11, the newest update (24H2) an...
me legendary edition
pc
technical issues
holger1405's avatar
holger1405
Hero+
8 days ago

4768427c40ada743 
Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

  1. Press the Windows key and "R" at the same time.
  2. Copy and paste or type "DxDiag “ (Without the quotes) in the new field. > ENTER
  3. Wait until the green bar is gone > Click on "Save all information"
  4. Save the file to your desktop.
  5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
  6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
  7. Type you massage > Reply.
    • holger1405's avatar
      holger1405
      Hero+
      7 days ago

      4768427c40ada743 

      Try to repair the game. 

      (EA app: My Collection > Click on the three dots on the game cover > Repair)  
      (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

      If that don't helps:

      1. Hit Windows key and X.
      2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
      3. Inside PowerShell, CMD or Terminal enter (copy and paste) “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
      4. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
      5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
      6. The system will start validating soon. If it throws an error, please list it here.
      7. After it reaches 100% repeat steps 1 & 2.
      8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
      9. Post the message you receive at the end of the processes here.

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