Some time ago I got Mass Effect Legendary edition. I recently installed the EA Desktop app and was ready to reinstall it only to find it isn't in my list of games, despite it showing up quite clearly in the Origin app, and the fact it is for sale from the EA Desktop app. I'd appreciate this being fixed so I can get rid of the Origin app.
Fresh install of the EA App on a new computer. In my game library I was missing several titles such as Mass Effect:LE and Jedi Fallen Order among many others and when I searched them on the store it said I needed to buy them. Going through Window's remove programs function to uninstall the EA App and then selecting the option to repair it did fix the issue and all my titles appeared afterwards.
I can't think of any connections because at first my guess is that its tied to game that were added as codes and not directly through Origin in the past as that is how ME:LE and Jedi were added along with some others like Plants versus Zombies Garden Warfare but then that still doesn't make sense because other games added with a code were still there before repair such as Dead Space 2 and Mass Effect 2 not to mention some games I got directly through Origin were also missing such as Peggle.
Community Manager@IngoingSquid5 A fresh install of the game itself or of Windows or the EA app?
Are you not seeing the game sho up in the EA app at all?
When you search the store, do you see the game listed as downloadable, or needing to be purchased?
Yes this is still an issue on a fresh install.
Community Manager@43_abc_869968 @bulldog36889 Following up with yall on this one! Have you been able to get this resolved?
Where did you purchased the game?
Did you tried a app recovery in EA app?
Can’t believe this is still an issue and unfortunately none of the above fixes have resolved my problem. I just purchased ME:LE, didn’t think I’d have to search online to check whether or not a AAA game is accessible before buying. Missing Origin ☹️
Thank you! I was having the exact same issue with both ME:L and Dragon Age: Origins disappearing from my games list and even showing up as not purchased from the store and running the repair on the EA App fixed it.
That helped, thank you so much!
I recently encountered an issue with the EA Desktop app where a bunch of my games, including Mass Effect Legendary Edition, disappeared from the library. After a bit of troubleshooting, I found a solution that might help others facing a similar problem. Go to the Settings in Windows and head to the "Add or Remove Programs" section. Find the EA Desktop app in the list, click "Uninstall," and when the wizard appears, choose the "Repair" option instead. After the repair process is complete, the EA Desktop app will re-open. After doing this, I noticed my game count increased from 20 to 48 (mainly all the amazon freebies) and all the missing games were back in my library.
If you're facing a similar issue, give this method a shot. Happy gaming!
