[EA app] Mass Effect Trilogy Errors

@mikewoo6425235 

For the ME1 error try this:

1. Create a new Windows user account  (Administrator) don't use local special characters, use only  Characters from the ASCII table

2. Reboot > Log in to the new user account.

3.Test. (ME2 & 3 as well)

For the ME3 error try this:

• Make sure EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete the "License" folder.
• Test

Please create a DxDiag in text file format for the ME2 problem.

@holger1405 

First, let me say that yesterday (August 9, 2024) in a fit of aggravation I uninstalled all 3 Mass Effect games, then uninstalled EA. Once I got your reply I reinstalled everything, but let that information percolate in there.

Now:

For the ME1 error, I created a new admin account, then logged in as that user. However, once logged in I was completely unable to launch EA no matter what I did.

Logging in to my normal account will at least allow me to run EA, though I am still unable to run ME1 or ME2

ME3, however, appears to be fixed. I can run it as normal, and no errors occur after launching.

I am attaching a dxdiag from today for you. Hopefully this will shed some light on something that can be done.

@holger1405 

Okay, new plan!

I am going to format my hard drive today.

This will erase any problematic things causing trouble, and should allow all the Mass Effect programs to work.

I will let you know how it goes.

@holger1405 

My format was successfully completed.

ME1 is no longer throwing the "This game hasn't released yer" error, but that's about the only good news. Now it's silently failing just like ME2 is.

ME3 still works, thank goodness.

At any rate, since I have formatted within the last 24 hours, I am now confident this failure is at EA's end, not mine.

Not that this makes me any happier, as EA likely won't be changing anything.

@mikewoo6425235 

Please post a new DxDiag for the new system.

Also, you downloaded the newest EA app installer from the Website?
We are talking the Original Trilogy games, not the MELE, right?

@holger1405 

Yes, this the original trilogy, not Legendary.

Yes, I downloaded a new copy of EA App from the website after formatting yesterday.

Here is a dxdiag from today. Hope this helps.

@holger1405, @EA_Shepard 

This doesn't make any sense. I formatted my machine on Sunday the 11th, but EA App and its related games seem to imply that I did not.

I'm sure I'm doing everything right, but the only apparent change is that EA App updates the Last Played timestamp to 'Today' - which is actually untrue, I just TRIED to play but did not succeed.

@mikewoo6425235 

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This doesn't make any sense. I formatted my machine on Sunday the 11th, but EA App and its related games seem to imply that I did not.

---

How does it imply that?

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I'm sure I'm doing everything right, but the only apparent change is that EA App updates the Last Played timestamp to 'Today' - which is actually untrue, I just TRIED to play but did not succeed.

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Playtime readers are notoriously inaccurate, they are no indicator for anything game related at all.

Your system drive has 155GB occupied, which is a lot for a fresh Windows installation, have you restored backups?

@holger1405 

The fact that EA wouldn't launch ME1 or ME2. Good to know that playtime information is likely not accurate.

However, yesterday (Wednesday Aug 14) I found that several non-EA apps were not working, literally just after installation, so I deleted my C partition and reinstalled Windows again.

Hopefully it works better this time.

Just checked my install size and now it's less than 39GB after working at it for a whole day, so something really screwy was going on the last couple days.

Just in case, I have posted another dxdiag from today for you.

@mikewoo6425235 

OK, let us know how it goes. (If the games work this time.) 🙂