EA APP via Gamepass ultimate on PC windows 10

system event viewer message.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user LAPTOP-6TM5E9P5\boult SID (S-1-5-21-290353487-2482508243-2495112431-1002) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.1949_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

I've been having a lot of trouble getting the game to function. I have the game installed on steam and am able to install it fine there, I've only managed to get it to actually launch a handful of times... and I do mean a handful; 4 or 5 times at most. I get the "an error on our end prevented your game from launching" error as well. I've tried just about every solution that I've come across that's been suggested and nothing has been able to resolve the issue. I even tried installing the game on a secondary PC with different hardware as to rule out my system being the issue; same issue there. Of the 4 or 5 times I managed to get the game to run I'm probably approaching upwards of 100 instances of "Your game failed to launch due to an error on our end." I'm able to launch every other EA game in both my EA library and Steam library that has to ping the EA app without issue... Sims 3 and 4, Star Wars Battlefront 2, Titanfall 2, heck even the original Mass Effect games.

As one last hail marry attempt I tried installing the game on a secondary EA account purely through the EA app (no steam connection whatsoever) to see if perhaps it was an issue with either my steam and/or origin account... but then I ran into the same exact problem you're describing. Attempt to start the download and it hitches at 14% for a few minutes before finally giving up and giving me an error prompt; something to the effect of "There was a problem with your download, please try again in a few minutes" - however I'm able to go over to the Apex Legends page literally seconds after and start a download of that with no issue at all. 

I really want to play this game; a game I've paid for twice now in an attempt to find a solution- but I'm at a complete loss at this point. It just feels as if a higher power has decreed I shall not play this game; or at least not unless it just randomly decides to work as in those handful of instances where it felt up to it for some arbitrary reason. 

Edit: Didn't realize until after the fact I was signed in as the secondary EA account I mentioned in my above post... disregard my random jumbled letters of a name.

@BtyHndDDO 

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BtyHndDDO wrote:

have looked thru my event viewer for the exact errors that occur during the download.

Where the fail hits is at about 14% of download the ea app decides to try force installing C++ 2015. C++2015 is a core operating system requirement for windows 10 and 11 so therefor cannot be overwritten or altered by any programs not issued by windows or Microsoft update.

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What is installed during the MELE game installation is a Visual C++ Redistributable Package, that are the run-time components of Visual C++ libraries.
With empathy on libraries.

VC++ libraries can and are constantly changed by program installations, as a program must have the redistributable version at least as current as the MSVC build toolset used to build the  application.

That means many installers carry slightly different VC++ version than installed on the end user systems.

If the latest version installed on your system is indeed VC++ 2015 (and not VC++ 2015 - 2022), then the installer is forced to install a different version than the one on your system, as the MELE was released in 2021 and was certainly built with a later MSVC build toolset.

If so I would suggest to download and install the latest Microsoft Visual C++ Redistributable package. (VC++ 2015 - 2022, both versions, x86 and x64)
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 

If you have VC++ 2015 - 2022 repair it, as well as VC+ 2013 and 2012

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BtyHndDDO wrote:
I do not need to upload DxDiag as the file itself from a hardware tech standard is useless

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A DxDiag is not useless at all as it contains a overview of your system and WER error reports.
But it is of course your prerogative to decide not to provide it.

I was just looking in program data folder which is hidden by default and looking through the log files in various folders within the EA desktop folder and found something curious.

C:\ProgramData\EA Desktop\Logs

file name    EABackgroundservices.txt

257 [2023-05-22T15:50:42.525Z] PID: 11456 TID: 12280 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [d29cf774-bfc9-42cd-b626-e99031b3ecd4], using registry fallback [en_US].

267 [2023-05-22T16:00:21.372Z] PID: 11456 TID: 12672 INFO (eax:😕ervices::ipc::IpcServerImpl::handleStreamCompleted) Server[bgs] : Client has unsubscribed from [type.googleapis.com/eax.services.ipc.UpdateNotif]

these lines repeat 10 times each so the question i have is how do the files that are not listed not know the locale based off the operating system. this is info that the directx diagnostic file does not contain. please explain the meaning of the lines in the log file. time and date are correct for the time of last attempt to install MELE.

I think I may have found the problem with the MELE installer failing at 14% while switching from calculating and actually starting the download. It appears to be a possible networking issue within windows 10 and or 11 networking default setting that are buried in the operating system. also may explain why some users may not be able to launch the game. I will do some testing on my end and check it out, I will return to this post soon to give my findings. I have done as suggested and repaired my installs of the C++ runtime libraries as well as run DxWebinstaller to get the dx libraries updated and see if and where needed that are not included with the install of windows, also made sure .net framework files that will install into windows 10 are installed. so I have done the prerequisites for all games i own. SO with all that said and the digging into hidden logs in appdata folder and the program data folder i am now going to do some testing on my windows network configuration and firewall setting and get back to this post as soon as I have an answer for that. I will also test it on my other 3 computers in my home to try and verify my testing. here is a file i dont find relevent but here yall are.

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@BtyHndDDO wrote:

I think I may have found the problem with the MELE installer failing at 14% while switching from calculating and actually starting the download. It appears to be a possible networking issue within windows 10 and or 11 networking default setting that are buried in the operating system. also may explain why some users may not be able to launch the game. I will do some testing on my end and check it out, I will return to this post soon to give my findings. I have done as suggested and repaired my installs of the C++ runtime libraries as well as run DxWebinstaller to get the dx libraries updated and see if and where needed that are not included with the install of windows, also made sure .net framework files that will install into windows 10 are installed. so I have done the prerequisites for all games i own. SO with all that said and the digging into hidden logs in appdata folder and the program data folder i am now going to do some testing on my windows network configuration and firewall setting and get back to this post as soon as I have an answer for that. I will also test it on my other 3 computers in my home to try and verify my testing. here is a file i dont find relevent but here yall are.

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Thanks for all the info on this. This does help a lot. Please let us know what you find so we can see if this helps other players as well.

via GIPHY

same problem with a few games i want to install (some games can install just fine), trying everything i can find on google but everything doesnt work for me. luckily try to install the games when cloudflare warp on and its working. idk its just strange 🤔