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xbox103177's avatar
xbox103177
5 years ago

Game still crashes when I exit to launcher.

I’m still having an issue where I would finish playing Mass Effect 1 and 2 and when I exit the game it would boot me back to the dashboard instead of back to the launcher. I have no headset connected to my Xbox One X at all and I downloaded all updates so far. What can I do about this issue? Thank you! 

me legendary edition

1 Reply

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey @xbox103177  Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button on your console to turn it on.

    Thanks!

     

    /Atic 

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