Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

How do I log a ticket with this company?

So, I finally beat a platinum (casual gamer), and go to spend my credits...  POOF!  The fruit of my labor disappears.  How do I get my 150k+ credits back that I lost about an hour ago?  I've only beaten platinum once, so it should be pretty easy to find, prove and fix this one.

I see how to get technical support, but the ingame seems limited to a 40 minute wait live chat or a forum post.  Here's my forum post, I hope this forum is monitored.

  • ThandalNLyman's avatar
    ThandalNLyman
    13 years ago

    The AHQ is for "player-to-player" self-help.  No one here can do anything about what happens in the MP (or the EA/Origin) Store.

    The only people who can are the EA Customer Support folk at: http://help.ea.com.  That's  how you "log a ticket". 

7 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago

    More info:  The round completed March 10, 02:28 GMT, with my store visit immediately afterwards.  I bought a supply crate successfully, and my winnings from the prior round were gone.

  • ThandalNLyman's avatar
    ThandalNLyman
    13 years ago

    The AHQ is for "player-to-player" self-help.  No one here can do anything about what happens in the MP (or the EA/Origin) Store.

    The only people who can are the EA Customer Support folk at: http://help.ea.com.  That's  how you "log a ticket". 

  • Anonymous's avatar
    Anonymous
    13 years ago

    The new "I hate customers" support model.  Thanks.

  • Anonymous's avatar
    Anonymous
    13 years ago
    Yep, once the game is released, I guess EA figures they've done their job & it's on to the next one
  • ThandalNLyman's avatar
    ThandalNLyman
    13 years ago

    Sometimes it takes patience and persistence, but I've had excellent results from the EA Customer Service team  across well over a dozen cases covering five different games.

  • Anonymous's avatar
    Anonymous
    7 years ago

    But how did you actually make contact? There's no way to log a support ticket, only the live chat/request phone call page that doesn't actually offer the live chat option...?

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    7 years ago
    @Anonymous wrote:

    But how did you actually make contact? There's no way to log a support ticket, only the live chat/request phone call page that doesn't actually offer the live chat option...?

    @Anonymous This thread is from 2013, so no doubt a few things have changed. If the support page doesn't offer a live chat option, you may be able to get around that by selecting a different region.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,175 PostsLatest Activity: 8 hours ago