How to use genesis 2 DLC?

@szatanica

What platform are you on?

Is the DLC marked as installed.

Did you follow the instructions from EA_Ursula on page one without importing a character from ME2?

I've follow all of the instruction you've said. However, I'm still unable to play genesis 2. After created default male character and select the ability, it direct me to select between Kaiden and Ashley. Afterward, it continues to prologue right away. It does not give me an option to used genesis 2. Please help!

@GriffinKnightZ

Did you choose "Action Mode" as gameplay preference? 

The DLC shows as installed under "extra content"?

1) I've select "Role Playing" mode.

2) Yes, it shows "installed" in extra content

@GriffinKnightZ

You don't get the Genesis2 start screen as in Ursula's post?

What platform are you on?

You also don't started a new game+?

@MrJDude89

I would also suggest to reinstall the DLC, and if that don't works to reinstall the game and then the DLC.

Will it only work if we were to create a new character?
Yeah it triggered when i created a new character but it doesn't when i try to import a ME3 character and finished the whole story.

@Vanluffy

Yes, it only works with a new character. (No import)

The sole purpose of this DLC is to allow players who have not played ME2 to make their own decisions so that they are not bound by the parameters set by Bioware.