Issue Logging into ME3 Online

Since the PC version has no such requirement, it struck me just now that the password filters that Bioware and EA have used for new member registration do not match to what they actually expect passwords to be, then possibly using bad characters could be involved.  For proper functioning, only alphanumerics will work correctly, and yet you still can create a member account using an "invalid" character. 

(Just throwing that out there, since it does interfere with other aspects of using the Bioware / EA sites.)

I have same problem since today on PC version. Password theory is interesting but at least my password is only in alphanumerics without any special characters so it shouldn't be that problem

Thanks for the response, however I don't think the password character composition is relevant to the issue as my password has not been changed and the online features were working fine yesterday. Also fenriswolf1976 has only used alphanumerics without any special characters for the password and has this same issue.

since Online pass only concerns console versions of the ME3, it's obvious that the fault is at BW's end, not on PC users end

at 1 am EST after beating the weekend challenge and playing a few extra rounds, i logged out of mass effect 3 multiplayer, and went to check my progress points to see what kits i needed to use next. when i went to log back in, i could not. "you must purchase an online pass" was all i got. [Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
. so i tried logging in to my wife's game, worked fine. so i logged her out of her pc, logged into my game on her rig, same issue.

i logged my account out, hers back in, and then her account can't access multiplayer either. my account password does contain special characters, hers does not. sooo, after repair option did nothing, i scrubbed both boxes and am reinstalling ME1, ME2, and ME3 on both our accounts because i thought it might have been due to my DLC being installed on her comp which doesn't have all of them yet.

(she's only up to ME2, so i have not purchased all the dlc for me3 on her account.)

in 20 minutes when me3 finally finishes downloading and install all my crap if i still can't get online, EA tech support is about to have a REALLY pissed off customer.

just remember they'll be in atlanta georgia 30 days from now.  I'm thinking a road trip may be needed depending on how this day unfolds.

I almost never "Log Out" anywhere.  I don't WANT to be bothered having to Log in again.  Meanwhile, any or all of you with this complaint, make certain you understand what we have in here.  It's for game players to discuss game tech; it's not official support.  When there still were Tech Discussion forums active on the Social site, those were the same sort of thing, but the tops of each tech forum included a disclaimer about the purpose of the forum. 

Paid moderators do not work in here weekends, and they do not have the same access privileges that the Game Advisers can have.  However, the Game Advisers do wok on weekends.

(With credit for the original to EA's Eve)

You will need to contact an EA Game Advisor.

To do so:

        Go to https://help.ea.com/

        Log in with your Origin account.

        Click on "Contact us"

        On the next page select the game you wish help with and click on Go.

        Chose the appropriate options in the drop down menu for "Product", "Category", and "Platform".

        Select the available Contact method of your choice.

I've already submitted a report to EA Help via email and will update here with any developments.

In the meantime I'd urge those of you with the same problem to submit similar reports to EA Help which will hopefully bring more attention to the issue and bring about a resolution sooner.

Thanks.

Do you have that reply saved in a text file?

You seem to post the exact same thing a lot.

Not sure what your meaning is. Clarify?

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@p3g4su5 wrote:

Not sure what your meaning is. Clarify?

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It's my supposition that many new arrivals here have no idea what kind of place this is, and really want, and really need the Official Tech Support.  I have several stock "form letters" for use in situations that look like they are repeats and I re-use those. 

It is now my supposition that it was my recent comment in this thread that invited that question you asked him / her about.