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Anonymous's avatar
Anonymous
12 years ago

Mass Effect 2 "Unsupported Hardware"

I recently got Mass Effect 2 off Steam, and when I try to launch it (either through the launcher or through Steam), the screen goes black as if it's starting the game, then goes to the desktop. If I click on the game icon on the taskbar, the screen goes black again, I hear game music, then it goes back to the desktop., If I launch it through the launcher, it also gives me that "hardware is unsupported" message. Now, this sounds ridiculous to me because here are my specs:

Sager NP8275

i7 processor

Nvidia GTX 770m GPU

Windows 8.1

12gb RAM

I run all the other games I have on practically the highest settings. This doesn't seem right.

I have the latest drivers, and I turned off the GPU switching for Mass Effect 2 in the Nnvidia control pannel. I restarted after all that. Nothing. What's up?

Thanks!

7 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    Your video card didn't exist when the game was new, so the GPU database cannot identify it.  When the game tests for compatibility, your card's driver returns a false reply of some sort (or has refused to run while the game runs).  nVIDIA versus the Mass Effect games has been a constant failure of Geforce drivers since day one with ME-1.  They force you to try several drivers before you can find one that actually works. 

    P. S. The Geforce "Optimus" is much worse.  You couldn't get me to use one of those if the laptop was free.

  • More likely than gorath's scenario is that your laptop has both an Intel integrated HD-x000 graphics chip, and the nVidia GTX770m, and for some reason the Intel chip is what's being detected.  To see if this is the case, run the ME2 config utility "C:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries\MassEffect2Config.exe".

    And if it is, look in the owner's manual for how to disable the on-board video completely.

    I know you said you turned-off gpu switching, but that was in nVidia's control panel.  Your rig (and ME2) may not pay attention to that...

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hmmm...I don't have an "origin games" folder under program files (x86) or program files. I actually considered this, and like I said in the original post, I went to the Nvidia control panel and selected "use high performance Nvidia processor" as oppsed to the defualt one witch I've heard is the switching between the two cards option. So is the solution to just try a bunch of old Nvidia drivers until something works?

  • You have to be able to adjust the path to your particular install.   If yours wasn't an EA/Origin download, then you won't have that particular folder  Find the one that you DO have.

    (This is basic PC stuff.  If you don't understand how your own machine operates, then heaven help you when you have to troubleshoot something!  I even underlined and bolded the filename so you could search for it.  I won't hand-hold someone who can't even figure out where their own game is installed.)

  • Anonymous's avatar
    Anonymous
    12 years ago

    Ah. I see. The whole thing was under the Steam folder. And it does seem as if, under the "display adaoters" tab, the only option is the Intel Graphics. I've done some hunting online and it sounds like it's not really even possible to turn off the Intel graphics without causing issues? I'm not sure. I haven't found anything in the manual yet either. I'll keep hunting. Thanks for the help. If you have any other insights, please let me know.

  • exact same issue.

    i7 4510u

    gtx850m

    4go ram

    i can't select my gtx850m in MassEfectConfing.exe or MassEffect2Config.exe

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