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Tarnkappe97's avatar
Tarnkappe97
New Novice
8 months ago
Solved

Mass Effect 3 - Online Pass Error

I am at my wits end with this, been trying to solve this issue with support (as suggested by the people on the internet) but no avail

After playing the multiplayer through Game Pass I've decided to buy the game on Steam, but to my surprise when I try to play multiplayer through my Steam copy the game asks me for an Online Pass (per attachment image below) and won't let me play, I've been informed that this issue can be easily fixed by reaching the support but all they did was moving my Steam copy to my EA account , and now I can't even play the game through Steam and can only download/play it through the EA app, this didn't fix my problem, hopefully someone who knows what they're doing can help me, thanks


  • EA_Shepard's avatar
    EA_Shepard
    8 months ago

    Tarnkappe97​  so that would fix it yes, however I made some changes that would allow that to work. The issue with this one would be an EA Play entitlement. So subing again would but once it expires would have the same issues. That's been fixed though. You should be good.

16 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Tarnkappe97​ Do you have the app and the game on different drives or the same drive? Can you follow these steps for me and repair the game for me and test it?

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER.
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER".
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)




  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Tarnkappe97​ Can you repair your game and clear the cache for me? You can also just reinstall it, but I know that takes way more time. Log nack in and let me know if it works now.

  • On another note, can I also have my copy of ME3 changed as a Steam copy? Right now since they made my copy an EA one so I can't boot up the game through downloading it on Steam, the platform I originally bought the game on

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