Forum Discussion

xFreyjax's avatar
xFreyjax
Rising Newcomer
1 month ago

Mass Effect 3 productkey (and insanly bad customerservice)

Hello fellow people,

As like some other people I also have the productkey problem, however I have tried everything I could find here but it did not work. I contacted costumer service and even with the bad translated stuff suprise suprise they didn't help and send me back to the Forums.

So I am sorry for another post about this but for me I still can't start ME3 because of the productkey missing. It is still there however. I also have the thing that it says it cannot connect online eventhough I am online. 

Maybe important; I have 140+ hours in the game before it broke and bough it around 2012/2013, I think I bought it on Origin, but am not 100 procent sure but otherwise it would have been a disk.

Things I've tried;

  • %ProgramData%\Electronic Arts\EA Services

This didn't work even when I had it show hidden folders, it just cannot find it. I unistalled the game and installed it tried again did not work, same problem. Unistalled EA launcher and Installed it, didn't work same problem.

  • ProgramData>Electronic arts>EA Services>license

Tried deleting this, didn't work either. I did uninstall and reinstall the game after because I was bit scared I broke the game.

- Cleared the cache, repair game, reinstall

Unfourtunatly same problem keeps happening. 

  • Revo unistaller

Still same problem, i did this in combination with the clear cache and after I had reinstall the game

 

I am kinda at my end, I am not sure how to fix it at this point and getting tired. On top of the fact that customer service was just downright bad and rude. They now blame the makers, but as I said I have played this game for a long time and it had worked just fine. I've seen the same problems online so.

Last time I played it before started having problems was I believe around 2020.

Anyway have any tips or tricks?

Thanks in advance!

 

 

 

1 Reply

  • xFreyjax​ 

    "%ProgramData%\Electronic Arts\EA Services" and "ProgramData>Electronic arts>EA Services>license" point to the same path.

    So you deleted the "License"  folder inside the "EA Services" folder and then tried to start the game without  reinstalling the game before? Is that correct? 

Featured Places

Node avatar for Mass Effect Franchise Discussion

Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.Latest Activity: 1 day ago
19,279 Posts