Forum Discussion

Rising Newcomer

3 months ago

Mass Effect: Andromeda - "You are not allowed to access online features"

Whenever I try to connect online in Mass Effect: Andromeda I see the message "You are not allowed to access online features". I'm able to play other games fine online. I've tried clearing my ea app c...

Hero+

3 months ago

Jbrizzizzle

Please follow the steps in the OP of this thread.

If deleting EA License Files and clearing Windows temp files don't help, contact support in the way described in the post.

If support is not able to help you tag EA_Shepard in the thread I linked.

Jbrizzizzle
Rising Newcomer
3 months ago
Hi,
I did try both of those things and they did not work. Support seems deeply confused about this (not sure if they are bots or not). I've tried to reply to the tread you linked but replies have been locked.
- holger1405
  Hero+
  3 months ago
  Jbrizzizzle
  
  Alright, then we tag him here. 😉 EA_Shepard ⬆️
- EA_Shepard
  Community Manager
  3 months ago
  Jbrizzizzle Hey, apologies. I wanted to follow up on this one. Did support get it resolved? Are you still running into the error?