Downloaded Mass Effect Andromeda, and decided to play, I click on the play button,it tries to load the game, but does not show anything and returns me to ea app and at the same time does not give out any errors, information. Maybe there is a solution, I tried everything, nothing helps. Help with advice.
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Your Windows 10 build is 19044, it should be 19045 for at least a year now, are you blocking Windows feature updates on purpose?
The AMD Graphic driver is also very old, there is a newer version available on the ASUS Website of your Laptop.
Use this AMD tool to remove the driver before you install the newer one.
I did everything You wrote about, but the issue remained the same.
One thing I did notice is you have two different graphic cards listed. One is a Vega 8 an integrated onto the chip graphics solution and a Nvidia 1650 which doesn't list any info.
The Vega 8, is NOT a dedicated graphics card and doesn't have great performance, and thus you would be best served getting the Nvidia card up and running.....which should mean installing Nvidia drivers and checking your settings and possibly cable connections to make sure everything is set up to use the Nvidia card instead of the onboard AMD chip.
Did everything, but unfortunatelly nothing changed. Forgot to tell, it can be important, I could play the game earlier in year like 2019-2020, can't recall the date more precisely.
Please post a new DxDiag.
Attached
You used the AMD tool to clean install the AMD Graphic driver?
Try to repair the game.
(Origin: Game Library > Right-click the game cover > Repair)
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
If that don't helps, preform a clean boot and test the Game in clean boot mode.
(Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
