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ImperatorXM's avatar
ImperatorXM
Seasoned Novice
1 month ago
Solved

Mass Effect Andromeda: Missing Online Access

Hi, i got Mass Effect Andromeda Deluxe Edition from Steam but when i open the game or try to connect i got the error "Missing Online Access"

I can't contact support, the bot deflects me every time, i always end up on "self service" no matter what i do.

Are the servers still online?

* i have already tried restarting the app to clear the cache (help - restart)
* Created Firewall rules
* Turned off Windows Firewall
* Checked DNS and they are working fine, i use OpenDNS and Google DNS as primary and secondary DNS servers.

The EA App is connected just fine, no problem with anything else but the game, all other gamers, plataforms, software etc works as expected, problem is isolated to ME: Andromeda.

Thank you in advance.

PS: My user is the same as in the forums "ImperatorXM"

  • Update: Fixed, i managed to contact support (a real person!) and they fixed it in 5 minutes.

    So, for anyone having this problem and wondering what to do, it seems to be on EA side, they can fix it but you need to contact them, the customer service is very good once you manage to evade the bot hehe.

3 Replies

  • ImperatorXM's avatar
    ImperatorXM
    Seasoned Novice
    1 month ago

    Update: Fixed, i managed to contact support (a real person!) and they fixed it in 5 minutes.

    So, for anyone having this problem and wondering what to do, it seems to be on EA side, they can fix it but you need to contact them, the customer service is very good once you manage to evade the bot hehe.

  • Bonjour j'ai le même problème sur l'application EA ,merci de m'aider 

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