Forum Discussion

1 year ago

Solved

Mass Effect Legendary edition already running?

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Mass effect legendary edition already running
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 3/12/2024
Summarize your bug When I try to launch MELE it tells me it's already running.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? game won't launch
What do you expect to see? The game launch?

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I've been trying to play mass effect legendary edition but I get a message saying the game is already launched. I tried using customer support, but that didn't fix my issue. I tried resetting the cahce, uninstalling and reinstalling the game, uninstalling and reinstalling ea app, fix game files, and took other steps offered by the ea rep. Has anyone manage to fix this issue?

me legendary edition

holger1405
1 year ago
@Masseffectgods

Is your system time set correctly?
Even If, right click the Time/Date in the bottom right corner of the taskbar > Adjust Time and Date > Sync now > Test.

Try to run EA app a administrator. (Right click the EA app shortcut > Run as administrator.) > Test.

If that don't works:

Create a new Windows user account (Administrator) don't use local special characters, use only Characters from the ASCII table

Reboot > Log in to the new user account.

Test.

44 Replies

EA_Shepard
Community Manager
1 year ago
@jedijailer It's a frustrating issue for sure. Can I ask where you got the laptop as you said it is new. The issue I have always seen with "new" hardware is depending on where it comes from, there could be restrictions when Windows is installed.

For example, if you get one from work, school, etc, they may limit what you can download, install, or edit because you cannot approve the security protocols or you don't have admin rights to do so.

When a program is already running, that means Windows is not shutting down or opening it more than once and you cannot edit that to make those changes.
jedijailer
1 year ago
I bought it a year ago from someone on ebay. It was upgraded and given a fresh install. So not brand new, but in new condition. I did the initial setup and am the sole administrator.
jedijailer
1 year ago
Just wanted to give you guys an update. I just happened to open my EA app to check my library for a game I thought I had, when I figured while I was in there, give my games a try. All games seem to be working normally. I have no answer as to the "self fix" as I haven't changed anything on my computer since we last spoke. Thanks again for all the help.
EA_Shepard
Community Manager
1 year ago
@jedijailer Right on! Happy to hear that it is now working for you! Hope it continues to work and you can save the galaxy once more!

Cheers!