Forum Discussion
EA_Shepard
Community Manager
8 months agoGaibaa Hey, so when this happens, something is blocking it. Gotta find out what that is. There are a couple of ways to do this.
For the moment, can you attach a DxDiag?
- Gaibaa8 months agoNew Novice
Here you go
- EA_Shepard8 months ago
Community Manager
Gaibaa This is the information pulled from your Windows Error Report.
EA App (EADesktop.exe) Crashes
- Faulting Module: ucrtbase.dll
- Event Type: BEX64 (Buffer overflow or DEP violation)
- Exception Code: c0000409
- What it means: The EA App may be hitting issues with system runtime files or DEP (Data Execution Prevention) conflicts.
MS Store Error
- Event: StoreAgentScanForUpdatesFailure0
- Error Code: 8024401f
- What it means: Windows is having trouble connecting for updates—this could be due to network settings or corrupted update components.
EA App Crashes
- Run the EA App as Administrator.
- Try disabling DEP for EADesktop.exe:
- System Properties → Performance Settings → Data Execution Prevention → Add Exception
- Fully uninstall and reinstall the EA App.
- Run a system scan using:
- bashsfc /scannow
- CopyEdit
MS Store Updates
- Use the Windows Update Troubleshooter (Settings → Troubleshoot → Additional Troubleshooters).
- Reset update components with the following commands in an elevated Command Prompt:
- bashnet stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver
- CopyEdit
- Check proxy/firewall settings to ensure they aren't blocking Microsoft Store connections.
- Gaibaa8 months agoNew Novice
I ran the Windows Update troubleshooter and it fixed some error.
DEP won't work on the EA App because it's a 64 bit .exe and it doesn't work on 64 bit.
No clue how to do either of the bash things.
I ran the EA App as admin and now it's just stuck on launching the game.