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Gaibaa Hey, so when this happens, something is blocking it. Gotta find out what that is. There are a couple of ways to do this.
For the moment, can you attach a DxDiag?
Here you go
- EA_Shepard4 months ago
Community Manager
Gaibaa This is the information pulled from your Windows Error Report.
EA App (EADesktop.exe) Crashes
- Faulting Module: ucrtbase.dll
- Event Type: BEX64 (Buffer overflow or DEP violation)
- Exception Code: c0000409
- What it means: The EA App may be hitting issues with system runtime files or DEP (Data Execution Prevention) conflicts.
MS Store Error
- Event: StoreAgentScanForUpdatesFailure0
- Error Code: 8024401f
- What it means: Windows is having trouble connecting for updates—this could be due to network settings or corrupted update components.
EA App Crashes
- Run the EA App as Administrator.
- Try disabling DEP for EADesktop.exe:
- System Properties → Performance Settings → Data Execution Prevention → Add Exception
- Fully uninstall and reinstall the EA App.
- Run a system scan using:
- bashsfc /scannow
- CopyEdit
MS Store Updates
- Use the Windows Update Troubleshooter (Settings → Troubleshoot → Additional Troubleshooters).
- Reset update components with the following commands in an elevated Command Prompt:
- bashnet stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver
- CopyEdit
- Check proxy/firewall settings to ensure they aren't blocking Microsoft Store connections.
- Gaibaa4 months agoNew Novice
I ran the Windows Update troubleshooter and it fixed some error.
DEP won't work on the EA App because it's a 64 bit .exe and it doesn't work on 64 bit.
No clue how to do either of the bash things.
I ran the EA App as admin and now it's just stuck on launching the game.
- EA_Shepard4 months ago
Community Manager
Gaibaa Normally, when it does that, Windows Security, Defender, or Antivirus pops up in the background to allow it to run. If that isn't happening something is blocking this exe from launching.
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