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teloq1793's avatar
teloq1793
2 months ago
Solved

Mass Effect Legendary Edition Steam Version Not Launching

Hello,    I have MELE on steam and am hoping someone can help me out. When I try to play it on steam or the EA app it goes through the preparing game popup for a moment or so then says "Failed to la...
mass effect legendary edition
  • teloq1793's avatar
    teloq1793
    17 days ago

    @EA_Shepard  It has been fixed!!!!   Finally, after all this, it launches every time!

    Thank you so much for all the time you and @holger1405 spent helping me!

    After going through these steps it still did not work. So I went to a friend's house to try it on a different CPU and network to make sure that it was not account related. Because it felt like we had tried so much I just wanted to be sure. It went just fine on his CPU with no trouble. So I came back and thought about it more and the idea to try it on a hotspot again felt like it might be worth it. I believe early on one of you mentioned trying it on a different network. It did not work then but when I tried it now it works fine every time. So one of these steps cleared the problem but I can not point to which one. It is the same hot spot that I tried before. This time however it did the preparing game for a bit then asked me which save I wanted on the cloud, the local one or the one that was used at my friend's house. I chose local and it launched to the main menu!

    I believe my internet which is pretty slow is too slow to do whatever verification is needed to launch. On the hotspot it goes a lot quicker when trying to launch. So maybe that info will help you guys later if someone else is having as much trouble as me. I wish I could point to the step that fixed it so that it could work with the hotspot but it has been some time since I had last tried that.

    Thanks again.

    Is there anything I need to do to mark this as solved? Or does it not matter for the forum post? This has been my first time here.

teloq1793's avatar
teloq1793
2 months ago

@VirusTito23  That is the same pop-up I get. I hope we are both able to get this figured out.

holger1405's avatar
holger1405
Hero+
2 months ago

@teloq1793 

There is very little space on your system drive and many Windows update errors in your DxDiag.
This might be related, so you should try to make some room on your C: dive.

Then:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list.) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Test.
  • teloq1793's avatar
    teloq1793
    2 months ago

    @holger1405 Okay thank you, I will start working on what you said and let you know after I have tested it. I'm surprised how full that drive got, it wasn't planned to be used like that at first but I see it got away from me.

  • teloq1793's avatar
    teloq1793
    2 months ago

    @holger1405 Unfortunately that did not change anything as far as I can tell.

    How much space do you think I should have free? I was able to get it up to 25GB.

    I'm not sure if it would help but I added a fresh DiDiag.txt

    • holger1405's avatar
      holger1405
      Hero+
      2 months ago

      @teloq1793 

      teloq1793 wrote:

      How much space do you think I should have free? I was able to get it up to 25GB.

      25GB is fine, Windows will still work down to zero, (Really not ideal though.) but updates and other functions will be hampered.

      You are still running EA app as Administrator?

      1. Hit Windows key and X.
      2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
      3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
      4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
      5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
      6. The system will start validating soon. If it throws an error, please list it here.
      7. After it reaches 100% reaped steps 1 & 2
      8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
      10. Post the message you receive at the end of the processes here.

      • teloq1793's avatar
        teloq1793
        2 months ago

        @holger1405  Yes, I am running EADesktop, EALauncher and MassEffectLauncher as admin.

         All three tests came back with no errors. I included a screenshot of the results.

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