ME LE edition magically changed and support can't do anything about it

My friends gifted me the key cause they know i am a ME addict, when i redeemed it it was correct, had all the language options, as i said i played it 350 hours in italian, only now after a year there are only 3 languages. I just want to play it in my native language again, right now i'm using an alternative launcher that allow me to select italian but it's still a shame that nobody can help me, even the support team

Sorry  my risotto was burning and forgot to add that the game is the same, never unistalled, never changed origin or ea play account, just fewer language options. And for the EA play thing is impossible, i played the game without the subscription active and was fine

@barbiefart 

Do you know where your friends obtained the key they giftet you?

@holger1405nah, probably k inguin or site like that one, when i reedemed i rember italian as a supported language tho, i think the languages were italian, french, german and spanish if i remember correctly, but i am 100% sure it was the correct version of the game. Edit: last time i played the game was july 2022,  first time maybe a month or two after the launch, why during this timeline never had problem and after almost a year this thing happened? I just want to play in my language again, with a modified launcher i don't have problem but still i feel teased that even the support can't do something about that