Forum Discussion

n9541086's avatar
n9541086
Seasoned Newcomer
3 days ago

ME Leg crashed at launch with reset password suggestion.

Every time I try and run Mass Effect Legendary it starts, gets to the 'preparing game' screen and then the following error message pops up: 'There's been an error Try resetting your password and re...
crashing
me legendary edition
holger1405's avatar
holger1405
Hero+
2 days ago

n9541086​ 

Have you reset your password?
Could you list what you have tried so far? That way, I can avoid suggesting the same thing.

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” and “Machine Id” line if you wish too.)

How to create a DxDiag:

  1. Press the Windows key and "R" at the same time.
  2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
  3. Wait until the green bar is gone > Click on "Save all information"
  4. Save the file to your desktop.
  5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
  6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
  7. Reply

 

n9541086's avatar
n9541086
Seasoned Newcomer
2 days ago

Hi, I tried resetting my password several times and but that didn't solve the problem. I've attached the DxDiag.text file. Hope something looks obvious to you. I don't have a problem with any other programs. 

Thanks!

  • holger1405's avatar
    holger1405
    Hero+
    2 days ago

    n9541086​ 

    Please send a direct message with the EA ID of the account used to purchase the game at  EA_Shepard​. Put a link to this thread in as well. 

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