Forum Discussion

Seasoned Newcomer

2 months ago

ME Leg crashed at launch with reset password suggestion.

Every time I try and run Mass Effect Legendary it starts, gets to the 'preparing game' screen and then the following error message pops up: 'There's been an error Try resetting your password and re...

crashing

me legendary edition

holger1405

Hero+

2 months ago

n9541086

Have you reset your password?
Could you list what you have tried so far? That way, I can avoid suggesting the same thing.

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” and “Machine Id” line if you wish too.)

How to create a DxDiag:

Press the Windows key and "R" at the same time.
Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
Wait until the green bar is gone > Click on "Save all information"
Save the file to your desktop.
Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
Reply

n9541086

Seasoned Newcomer

2 months ago

Hi, I tried resetting my password several times and but that didn't solve the problem. I've attached the DxDiag.text file. Hope something looks obvious to you. I don't have a problem with any other programs.

Thanks!

DxDiag.txt123 KB

holger1405
Hero+
2 months ago
n9541086

Please send a direct message with the EA ID of the account used to purchase the game at EA_Shepard. Put a link to this thread in as well.
- n9541086
  Seasoned Newcomer
  2 months ago
  Unfortunately I don't have a EA ID because I purchased the game on STEAM.
  - holger1405
    Hero+
    2 months ago
    n9541086
    
    MELE requires a EA account and an installed EA app to be played even if you purchased it on Steam, so you must have an EA ID.
    The EA app should install automatically and you should be prompted to create an EA account when you start the game for the first time.
    (Did you tried to reset your Steam password?)