Update:
After a few days I completely uninstalled the game and the EA app, reinstalled it, cleared the cache, and now it's showing the correct account.
I just had the same thing happen. I have multiple accounts. Played on PC with older Account 1 (full manifest). Then switched to newer Account 2 on same PC. It loaded with the full manifest of Account 1. When loading it gave me the Cloud sync mismatch notice. I believe I selected Cloud. So yeah, apparently it overwrote the save file with the (cached?) cloud save.
Solution: I used "Clear Cache" option from EA App's Menu (3-bar)>Help>App Recovery and it fixed it.
And in the future, I'm going to make sure I have a relatively recent save file (Documents/Bioware) backed up just in case though not sure that will help.
Community ManagerDoctorDAM Appreciate the reply there. It has happened to quite a few of us with save files and the cloud. Glad it worked out for you though with the steps you listed out.
Cheers.
