Hello, my instance of Mass Effect Legendary Edition will not open. Originally, the game would give me this error ; "error: there is a problem with your game's setup. please reinstall your game".I attempted to fix this error using various advice from online and since that time I no longer get the error, but the game will still not open. Now when I click 'Play' from Origin or doucble-click the launcher executable from the install folder, the screen will change as if the game is about to open but all that happens is Origin appears to minimize then return to the top layer of windows. The same thing occurs when I try to manually start the executable for MEL's ME1, 2, & 3.These are the attempted fixes I've made.Updated windows 8.1 completely.Updated Nvidia's GEforce Experience & driver.Cleared Origin cache.Uninstalled and reinstalled Origin.Uninstalled and reinstalled Mass Effect Legendary.Installed the update for MEL which showed up today 210517.Verified other games installed thru origin do work (original Mass Effect 3 and Witcher 3).Manualy reinstalled Microsoft's VC redistributables.Attempted to install the Microsoft Media pack, told it doesn't apply to my version of windows 8.1 pro x64.FlushDNS.Stopped my AV program from running completely.Added Firewall exceptions.Tried from a new windows admin account.Rebooted the PC between each of the above steps.Checked my username contains only roman characters, no numbers or special characters.I have been on the phone with tech support and they were unable to help me correct this issue, so they had me post here.

Hey there @N7Jarhead, I totally missed that you mentioned it, my bad. You are using Windows 8.1. ME:LE is heavily depended and only supported by Windows 10.For it to work for you, you need to update to Windows 10. /Atic

@N7Jarhead After some research, it seams your OS might be the problem. I am not 100% positive on this, because there is no official statement from Bioware, but it seams Win 8.1 is missing some necessary updates in regards to the media features of the OS that the game uses. The system requirements only list Windows 10. Edit: And Atic was faster. 😉

Hey @N7Jarhead thanks for all the deatils! Can you add a Dxdiag so we can see what hardware and drivers you have? /Atic

I had this error & resolved it via updating my OS to Windows 10 Professional x64 the other day. What a ROYAL PAIN that was. Mass Effect Legendary Edition requires the latest Windows 10 update in order to run the game. If the latest Windows 10 update(s) is/are not installed, the result is the error message you're receiving.

@N7Jarhead Please preform a clean boot and test the Game in clean boot mode. Make sure your virus scanner and other security software and alos Afterburner and similar software is disabled. Make also sure that your GPU & CPU are not overclocked.

N7Jarhead

5 years ago

MEL won't start or gives an error for reinstall even after reinstall

Hello, my instance of Mass Effect Legendary Edition will not open. Originally, the game would give me this error ; "error: there is a problem with your game's setup. please reinstall your game".

I attempted to fix this error using various advice from online and since that time I no longer get the error, but the game will still not open. Now when I click 'Play' from Origin or doucble-click the launcher executable from the install folder, the screen will change as if the game is about to open but all that happens is Origin appears to minimize then return to the top layer of windows. The same thing occurs when I try to manually start the executable for MEL's ME1, 2, & 3.

These are the attempted fixes I've made.

Updated windows 8.1 completely.
Updated Nvidia's GEforce Experience & driver.
Cleared Origin cache.
Uninstalled and reinstalled Origin.
Uninstalled and reinstalled Mass Effect Legendary.
Installed the update for MEL which showed up today 210517.
Verified other games installed thru origin do work (original Mass Effect 3 and Witcher 3).
Manualy reinstalled Microsoft's VC redistributables.
Attempted to install the Microsoft Media pack, told it doesn't apply to my version of windows 8.1 pro x64.
FlushDNS.
Stopped my AV program from running completely.

Added Firewall exceptions.

Tried from a new windows admin account.
Rebooted the PC between each of the above steps.
Checked my username contains only roman characters, no numbers or special characters.

I have been on the phone with tech support and they were unable to help me correct this issue, so they had me post here.

me legendary edition

12 Replies

EA_Atic
DICE Team
5 years ago
Hey @N7Jarhead thanks for all the deatils!

Can you add a Dxdiag so we can see what hardware and drivers you have?

/Atic
N7Jarhead
5 years ago
Sure thing @EA_Atic, please see attached.
210517b_DxDiag.txt85 KB
FF7-Legend
5 years ago
I had this error & resolved it via updating my OS to Windows 10 Professional x64 the other day. What a ROYAL PAIN that was. Mass Effect Legendary Edition requires the latest Windows 10 update in order to run the game. If the latest Windows 10 update(s) is/are not installed, the result is the error message you're receiving.
N7Jarhead
5 years ago
@FF7-Legend Thanks but that's not an option for me for other reasons of compatibility and licensing I have. And anyways EA says it will work on W8.1x64, so it needs to! Thanks for the tip tho, if I could I would.
holger1405
Hero+
5 years ago
@N7Jarhead

Please preform a clean boot and test the Game in clean boot mode.

Make sure your virus scanner and other security software and alos Afterburner and similar software is disabled.

Make also sure that your GPU & CPU are not overclocked.
N7Jarhead
5 years ago
@holger1405I performed the clean boot again, maybe I didn't say I'd done it before but I had, and since I had also tried another update today it seems my launcher has rolled back and I'm back at the error "there is something wrong, reinstall...".AV disabled, I don't have afterburner or and overclocking stuff installed.
Same returning to normal boot; "There is a problem with your game's setup. Please reinstall your game."
net 0 it seems.
N7Jarhead
5 years ago
Ran the new origin update just now, After putting the dividebyzero fix temp launcher back, I can click to launch games again but all 3 games crash again. At least it's consistent in not working.
EA_Atic
DICE Team
5 years ago
Hey there @N7Jarhead, I totally missed that you mentioned it, my bad. You are using Windows 8.1. ME:LE is heavily depended and only supported by Windows 10.

For it to work for you, you need to update to Windows 10.

/Atic
holger1405
Hero+
5 years ago
@N7Jarhead

After some research, it seams your OS might be the problem.

I am not 100% positive on this, because there is no official statement from Bioware, but it seams Win 8.1 is missing some necessary updates in regards to the media features of the OS that the game uses.

The system requirements only list Windows 10.

Edit: And Atic was faster. 😉
N7Jarhead
5 years ago
First off, @holger1405 and @EA_Atic, thank you both so very much for taking the time to answer. Regardless of whether it's your job or your passion, just taking the time to offer another person that individual touch is a dying act of valor in our world and I REALLY appreciate it.
Now you two heroes go away, I'm about to get mean and it's not at either of you.
TLDR;
Ok, to be fair when I initially read the announcements for MEL including the system specs, I somehow missed or DISMISSED the OS... I'm sure it just must've seemed incredibly dumb to say such a thing for a REMASTER using the same GAME ENGINE that I had to have completely subconsciously eliminated this fact from my brain! I mean after all I've been able to run every single high FPS game that's come out on my custom designed rig running Win8.1 for almost 8 years now, so I should've just blindly swallowed this new irrational limit that has nothing to do with the ability of my PC which currently already had ALL 3 MASS EFFECT games installed, it didn't matter that I run them at MAX performance just like EVERY other game on my rig, surely the publisher would ONLY MAKE a LIMIT like this for a good reason!
EA. Bioware. You 2 f@#YUing companies are garbage, trash, and I don't care if you come out with Shepherd's Super VR Space Opera, neither company deserves another dime. Since at least 2010 (or that's when I started to notice), you have consistently and repeatedly made it clear that as a whole business venture you don't care for nor care to truly honor your customers. Sure you've found amazing new ways to homogenize and average and milk the buying habits of gamers from 10-40, include people who didn't used to game and expand, but as a whole you have completely and utterly tossed out of your world view any sense of concern about what is truly in the heart and soul of people, like your customers. Did any of your corp monkeys and max-profit-obsessed zombies actually work out exactly WHY the Mass Effect trilogy and ONLY the trilogy are so incredibly, irrationally powerfully loved that even the poorly exectued idea of a basic, modest, cheaply budgeted remaster was able to attract so many and so passionate of customers willing to pre-buy? DURING A GLOBAL RECESSION?! Hint, it wasn't the system requirements!
Yeah right. Fricking traitors, soul suckers. MS stroked you just right, didn't they. Let you off on the licensing fees, or was it gave you a much cheaper option to implement some form of DRM using only the new platform. What was it, you can tell me... as if.
TLDR-
Short version. Releasing a remaster touting no need for new hardware, marketing to the point of pimping the massive upsacling and inceased performance and appearance of the artwork, with only minor tweaking to mechanics such as corrections to the oldest and WEAKEST title but just in case we should make it limited to one OS already known for not being game friendly. Yeah, that was brilliant thinking. Somebody get that corporate shmuck a copy of Home Alone 9. You've won the "Sold somebody a polished *" award.