I thought I’d make an attempt to fully summarize an issue that I, and many others, have. But has never to my knowledge been solved. And often gets conflated with other unrelated issues.Specifically, the main issues are (on PC):N7HQ does not update any progress (except Galaxy At War mini-game!). Reads Zero’s, and “we were unable to find any multiplayer data for this account”Multiplayer: If the host of the lobby quits (in game, or in lobby), I am dropped from the game/lobby with message “Your connection to the game has been lost”. 100% of the time.Multiplayer: I can invite friends, but they cannot then join my lobby (fails on their end).I’ve attached pictures showing the above.Those are the main issues. There are others, summarized in this new BSN thread:https://bsn.boards.net/post/1191338/threadObservations:This is NOT the Galaxy at War issue!My account is linked, and shows as linked. I've re-sync'd too many times to count.This is a persistent issue. Always this way, vever clears. Doesn't temporarily work after a server fix, re-sync's etc.This is NOT a PC/router/whatever at my end issue. I have another, much older Origin account with ME3, on same PC. Where everything works fine.And still I tried all the fixes (re-sync, repair, re-install on different drives, clear cache, update drivers, new Windows user, different PC, new account/purchase, virgin sacrifice into volcano …)It mostly (only?) happens on more recently created accounts (though goes back to 2018?)It does NOT happen on ALL new accounts (two friends created accounts contemporaneously to my new account. There’s are fine.But it happens often – I have made 3 attempts at new Origin accounts, with new copies of ME3, and they all were affected.Something similar seems to have impacted recent XBOX accounts. I have made XBOX alts to my main account. All have worked fine, except the most recent (2019), which has a similar N7HQ linking issue (shows my N7 and challenge scores, but nothing else).Did I mention, this is NOT the Galaxy at War issue? 🙂While I can’t say for sure that issues are 100% conflated, the above info to me suggests they are. I had all the same issues on each afflicted account.I’ve gone through Origin support cases, and eventually I run into the “we don’t provide tech support for ME3 anymore”. But ( a) I believe it is really is an Origin issue and (b) tech support who frequent this thread seem to be trying their best.So, help me(us) Obi-wan, you’re our only hope (oops, wrong series)For those who managed to get through my novel, thanks for reading!

@Freystein6924 wrote:It seems that this issue seems to be plagued only by newer Origin Accounts, because older Accounts seems to work perfectly fineYup, exactly!Seems PC-centric (though one recent XBOX account I made suffers some similar issues). A lot of newer PC accounts, but not all.And following this bsn post, has occurred as far back as June/July '18.

@Quint88rSo, it affects Wii also then. Good to know!

@Quint88r Okay, I am now thoroughly confused. Tell me if this is right:You never played ME3 on PC, correct?You never played ME3 on PS3, correct?You have played on WiiU account: quintenr8813You have played (or is it your gf who played?) on WiiU account: chantelle413So, I looked at all the above N7HQ's and the first two register all zero's, but that's normal if never played.But I do see info listed for the two WiiU's, as normal for those accounts ... unless the 6min is just new and it hadn't worked till now?? Is that what you are saying?Captures below. Frankly, it seems like it is reading normally. If you look back at the screenshots in the OP, you'll see what it looks like when the problem is present.

@Quint88r Okay, I'm back to concluding that your issue is definitely different than OP. Actually, I'm pretty convinced you don't have a problem at all! 🙂I don't know how WiiU does it, but here's how the XBOX works with ME3:You make an XBOX account (aka "Microsoft account") with it's own email. You can have multiple accounts on an XBOX console. Say family members. But it can also be you making multiple accounts. Say you buy ME3 on account#1. You must link to (or create) an Origin (EA) account to access multiplayer. This has its own email. You likely already had one from other games. But you could also create a new one. The game itself is now permanently linked to that Origin account. You can play ME3 on account#2, etc. Progress is tied to that (XBOX) account (in this case account#2). Each will have a link in N7HQ, all under your same Origin account.That's basically what appears to be happening with your WiiU as well. You logged in to the Wii under different Wii accounts. And played the same copy of ME3 linked to its one Origin account. Each has its progress tracked separately. Nothing unusual.As to why there is no hyperlink in N7HQ, I don't know. Maybe Wii accounts never get the hyperlink?The PS3 and PC accounts you have? Probably have linked to other games/EA services, using same email. "PS3" may refer to any playstation (or Sony account??) in this case?As to the "6 min", that's exactly what happens when a host drops in-game. The clock restarts. You also don't consume any consumables you brought to the mission (a bug in favor of the player), and can earn the same in-game medals a second time.In my PC link bug (the OP), I get dropped from the game. Believe me, you do not have the same issue. Frankly, all seems normal.

I posted a thread about this last October. Same issue.https://answers.ea.com/t5/Mass-Effect-3/N7HQ-not-working-in-game-multiplayer-stats-off/m-p/8367655#M26942And some more observations. Also this.Is your in-game rating saying 0 as well? Then you're looking at the exact some problem.The problem was never resolved, but my conclusion is that it only affects newer EA/Origin accounts; accounts made after a certain point (sometime mid-to-late 2018?).The thread I posted was later merged with several other threads that were about the Galaxy at War issue, so it eventually got marked as "solved". Which, well... it isn't.Maybe EA will do something about it now that the game is available over on Steam. People will definitely notice. Then again I'm somewhat expecting them to retire the N7HQ site sooner or later.This is my favorite series of games. I'd like it to work as intended.

Forum Discussion

damreapers

Seasoned Novice

6 years ago

[PC] ME 3 - N7HQ never links + "your connection to the game has been lost"

I thought I’d make an attempt to fully summarize an issue that I, and many others, have. But has never to my knowledge been solved. And often gets conflated with other unrelated issues.

Specifically, the main issues are (on PC):

N7HQ does not update any progress (except Galaxy At War mini-game!). Reads Zero’s, and “we were unable to find any multiplayer data for this account”
Multiplayer: If the host of the lobby quits (in game, or in lobby), I am dropped from the game/lobby with message “Your connection to the game has been lost”. 100% of the time.
Multiplayer: I can invite friends, but they cannot then join my lobby (fails on their end).

I’ve attached pictures showing the above.

Those are the main issues. There are others, summarized in this new BSN thread:

https://bsn.boards.net/post/1191338/thread

Observations:

This is NOT the Galaxy at War issue!
My account is linked, and shows as linked. I've re-sync'd too many times to count.
This is a persistent issue. Always this way, vever clears. Doesn't temporarily work after a server fix, re-sync's etc.
This is NOT a PC/router/whatever at my end issue. I have another, much older Origin account with ME3, on same PC. Where everything works fine.
And still I tried all the fixes (re-sync, repair, re-install on different drives, clear cache, update drivers, new Windows user, different PC, new account/purchase, virgin sacrifice into volcano …)
It mostly (only?) happens on more recently created accounts (though goes back to 2018?)
It does NOT happen on ALL new accounts (two friends created accounts contemporaneously to my new account. There’s are fine.
But it happens often – I have made 3 attempts at new Origin accounts, with new copies of ME3, and they all were affected.
Something similar seems to have impacted recent XBOX accounts. I have made XBOX alts to my main account. All have worked fine, except the most recent (2019), which has a similar N7HQ linking issue (shows my N7 and challenge scores, but nothing else).
Did I mention, this is NOT the Galaxy at War issue? 🙂

While I can’t say for sure that issues are 100% conflated, the above info to me suggests they are. I had all the same issues on each afflicted account.

I’ve gone through Origin support cases, and eventually I run into the “we don’t provide tech support for ME3 anymore”. But ( a) I believe it is really is an Origin issue and (b) tech support who frequent this thread seem to be trying their best.

So, help me(us) Obi-wan, you’re our only hope (oops, wrong series)

For those who managed to get through my novel, thanks for reading!

26 Replies

mac37man
6 years ago
Exactly the same issue I have. All the stats are set to 0 on the n7hq page even with syncs.
I've been waiting for so long for a fix. ☹️
C0del97
6 years ago
Exact same issue for me that I have been dealing with. No issues on xbox but I switched over to PC and have this issue. After 3 separate EA customer support chats they basically said that the game is not supported by normal means. The only way they *might* do anything about it is if it is reported as a bug which I assume has already been done. Sucks that they won't fix it probably.
SolCreed
Rising Traveler
6 years ago
@C0del97 the servers are fixed now.
FIFA 20's problems caused issues across the board.
PS3, 360 and PC were all affected by server outages. My 360 account didn't stop working but my PS3 did. When my PS3 came up, I then had that problem with 360.
damreapers
Seasoned Novice
6 years ago
@SolCreed You are replying to wrong thread.

And I'll add another issue not mentioned in my first post:
Since the "Online War Assets" (promoted MP classes) never registers, I never get the N7 Special Ops Teams war assets in-game. Oddly, the Galactic Readiness does fully function (N7HQ GAW and in-game). As far as I can tell, it is the only thing that does.
SolCreed
Rising Traveler
6 years ago
@DAMReapers Actually, if you read his post. Then no, I'm not. 😉
Again, the online war assests is due to the actual servers.

@mac37man a completed bronze private match fixed mine on my 360 account. When this happend by the way. Whether that still works a few years down the line. I couldn't tell, but most bronze maps are easy to solo.
Freystein6924
5 years ago
jup, same issure.
Linked my profile for two weeks ago, N7 Profile stays at Zero and never updates, no matter how many Matches i've finished. re-sync also doesn't do anything
http://n7hq.masseffect.com/home/?name=Dunkelheit_1988&platform=pc
It seems that this issue seems to be plagued only by newer Origin Accounts, because older Accounts seems to work perfectly fine
My very first Mass Effect 3 Account back in the day (unfortunately, i can't remember the login anymore) didn't had this issue
DoctorDAM
New Ace
5 years ago
@Freystein6924 wrote:
It seems that this issue seems to be plagued only by newer Origin Accounts, because older Accounts seems to work perfectly fine
Yup, exactly!
Seems PC-centric (though one recent XBOX account I made suffers some similar issues). A lot of newer PC accounts, but not all.
And following this bsn post, has occurred as far back as June/July '18.
Quint88r
5 years ago
@DoctorDAM Mine doesnt update either, I can keep clicking away on the website and get galactic readiness up but it doesnt tally to the screen on my wiiu despite my username appearing on the website
DoctorDAM
New Ace
5 years ago
@Quint88r
I think you may be having a different issue than described above. Periodically there are issues with the Galaxy at War readiness not updating. Though usually its symptoms are: doesn't update on website (but may, or may not in game). Nothing to do with the little website mini-game.
What is happening in the topic is a general failure of everything BUT the galactic readiness in N7HQ. The only thing in the top issue related to GR is that the N7 assets you get from promoting in multiplayer aren't tracked. Basically, if you multiplayer, none of your MP progress is shown in N7HQ (except galaxy at war progress for some odd reason). But that's the tip of the iceberg. It also has many other issues, enumerated in the first post.
So, do you multiplayer? If so. Does your N7HQ never show anything but zero's (not that it just doesn't work today/yesterday...). If it isn't "Yes" and "Yes", you have a different issue.
Quint88r
5 years ago
@DoctorDAM literally just come off a few multiplayer matches and nothing at all has updated on n7hq, never has, I've only been a user since march but it's never updated at all and just shows everything as zero