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I've tried everything that it's in this post, and It didn't work and i don't know why. Anyone know something?
Please create a DxDiag in text file format and post it with your next reply.
If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.
If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.
You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button.
- 5 years ago
Same issue here, see my post here but linking to it in this post as well:
- 5 years ago
Same here. Crashes after Launch intro.
Edit: I checked/tried everything suggested.
- holger14055 years agoHero+
Please preform a clean boot and test the Game in clean boot mode.
Disable your virus scanner and software like afterburner as well inside the clean boot mode.
- 5 years ago
Hi, thank you so much for your answer. I ejecuted "perform/rel" and they gave me this report. I don't know much about computers, so I think that I put the right file.
- 5 years ago
- Performed all the of given tips and advice short of a reinstall. I am on a limited internet data plan and I would prefer not to have to reinstall the game. Have performed a cleanboot, the launcher would open but I receive that black screen before the game closes and I have to task manager the game to take me back to the launcher.
- Tried UNICODE/Making another User
- Disabled Windows Defender
- Reinstalled Microsoft visual studio C++ (s)
- Disabled realtek driver
- Disabled VPN&Bluetooth
- Disabled CFA
- Updated all drivers short of BIOS/UEFI
- Windows 10 64-bit build 19042
Attached is a DXDIAG, let me know if I missed anything. I've spent the last 100 minutes trying to fix this on my own and would like some more opinions. I've read through the DXDIAG and looked at the errors for MassEffect.exe, but I don't know what they mean.
- 5 years ago
@0303TAKMsame here, tried almost all of what you've listed, still, the only thing that works is launcher. I guess it might be easier to wait for the fix to be released unless there's something absolutely unobvious to be done.
- holger14055 years agoHero+
Thanks for that.
Would you please also create the DxDiag in text file form. It is the more significant log.
Does that mean that outside of the clean boot the launcher does not open?
- 5 years ago
Hi, thank you for your prompt response.
The launcher opens, but when I go to click the game, it proceeds to hang the MassEffect.exe. Not sure why. I have to task manager the game or attempt to close it, before it sends me back to the launcher. Previously the launcher wasn't opening- but after some 30 attempts to open it, it finally did.
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